Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist Job Description

The Customer Service Specialist supports an assigned customer base by processing quotes and orders in the Epicor ERP system and providing accurate, timely administrative support. This role maintains a high level of efficiency and quality in daily work, collaborates with internal teams such as Production and Engineering, and communicates with customers as needed based on platform and workload. The position offers strong exposure to the aerospace industry, interaction with sales functions, and a clear pathway toward progression into an account management role over time.

Responsibilities

• Enter and process customer quotes and orders accurately in the Epicor ERP system for the assigned customer base.
• Maintain a high level of efficiency in daily workload, balancing both quality and quantity of output.
• Monitor orders and customer requests and elevate issues to Account Management and Sales Management when appropriate.
• Communicate with customers as necessary to clarify requirements, provide updates, and support ongoing orders, with frequency dependent on platform and workload.
• Collaborate with internal departments, including Production and Engineering, to ensure accurate and timely fulfillment of customer orders.
• Review, understand, and follow applicable work instructions to ensure compliance with internal processes and quality standards.
• Participate in ongoing training activities to maintain and improve product knowledge, system proficiency, and customer service skills.
• Prioritize tasks effectively and respond with appropriate urgency to critical customer and internal issues.
• Perform additional customer service and administrative duties as assigned to support team and business needs.

Essential Skills

• 1 to 2 years of customer service experience in a professional environment.
• Proficiency with data entry and administrative support tasks.
• Working knowledge of MS Office applications, including accurate and efficient use of spreadsheets, documents, and email.
• Strong attention to detail to ensure accuracy in quotes, orders, and customer information.
• Effective English communication skills, both written and verbal, to interact with customers and internal teams.
• Ability to prioritize tasks and manage time effectively while handling multiple requests.
• Demonstrated sense of urgency in addressing time-sensitive issues and customer needs.
• Good organizational and planning skills to manage workload and meet deadlines.

Additional Skills & Qualifications

• Quick learner who adapts to new systems, processes, and product knowledge.
• Open, approachable personality with strong communication and people skills.
• Experience using ERP systems; familiarity with Epicor ERP is a plus.
• Interest in sales processes and account management, with motivation to grow into an account manager role over approximately 1 to 2 years.
• Ability to work both independently and collaboratively with cross-functional teams.
• Comfort working in a structured environment with defined work instructions and procedures.

Work Environment

This role is 100% onsite in Tukwila, working a standard schedule of approximately 8:00 a.m. to 4:30 p.m. The position operates in a professional office environment within an organization that supports the aerospace industry and provides significant exposure to aerospace products, processes, and customers. You will work extensively with the Epicor ERP system, MS Office tools, and standard office equipment while collaborating closely with Production, Engineering, and Sales teams. The environment emphasizes ongoing training, process adherence, and professional development, including exposure to sales functions and a clear path toward account management responsibilities.

Job Type & Location

This is a Contract to Hire position based out of Tukwila, WA.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tukwila,WA.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.