Manager, Product Management - US Card Core Platforms & Servicing

Manager, Product Management - US Card Core Platforms & Servicing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Role Overview Join the engine room of Capital One’s customer experience. We are seeking strategic, technically‑minded Product Managers to lead mission‑critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the “under‑the‑hood” innovation that makes seamless banking possible. Key Product Management Roles Workforce & Intelligent Routing (Data) – Architect the data products and publishing patterns that power enterprise‑level routing and workforce insights. Agent Servicing Platforms – Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents. Enterprise Document Management – Oversee the real‑time ingestion and safeguarding of a 15‑billion+ document ecosystem, ensuring high‑stakes data is handled with precision. Card Servicing Platform – Lead full‑stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide. Outbound Correspondence – Drive the self‑service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements. Credit Bureau Services – Lead tech teams that are actively building out a reimagined Credit Bureau Reporting solution with new intent on new platforms. The role will work with multiple aspects of the Card Business while solving critical problems for our agents and customers. Servicing & Core Modernization – Drive the day‑to‑day execution of migrating to a modernized core platform, translating architectural trade‑offs into actionable requirements at the platform level across Channels, Shared Services, and Servicing Strategy. Customer Assist Observability – Spearhead strategy for system safety, automated controls, and robust observability, partnering cross‑functionally to build scalable, technology‑driven architectures that deploy real‑time alerts, ensure compliance, and drastically reduce incident recovery times. Capital One Product Framework Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions. Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence. Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value. Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks. Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment. Basic Qualifications Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing. Or a Bachelor’s degree in any field and 3 years of Product Management experience. Preferred Qualifications Experience translating business strategy and analysis into consumer‑facing digital products. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation and Benefits Salary ranges: Chicago, IL: $149,800 – $171,000 McLean, VA: $164,800 – $188,100 New York, NY: $179,700 – $205,100 Richmond, VA: $149,800 – $171,000 This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. Equal Employment Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Accommodations If you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Contact For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io. Legal Disclaimer Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Information Technology Senior Management Forum