Technical Support / Installation Representative

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview EXACOM, a Motorola Solutions Company, is a leading provider of multimedia recording solutions supporting public safety, homeland security, defense, utilities, and transportation organizations. Our reputation is built on engineering excellence, innovation, and exceptional customer service delivered by an outstanding team. Job Description As a Field Services Project Manager, you will play a key role within EXACOM's Field and Support team, managing both large and small customer projects from initial order through final handoff to long‑term support. This role requires strong project leadership, hands‑on technical skills, and the ability to work directly with customers both remotely and onsite. You will ensure projects are completed efficiently, accurately, and to the highest standard of customer satisfaction. This position reports to the Manager of Customer Support. Key Responsibilities Travel to customer sites as needed to support project installations Average 50% travel required Collaborate remotely with customers to plan and define project details Effectively plan, track, manage, and close multiple projects simultaneously Provide customer training on EXACOM applications Perform telecommunications wiring, hardware setup, and systems deployment Required Qualifications 2+ years of relevant technical experience Strong customer relationship and communication skills Solid understanding of IP networking and Windows‑based systems Technical knowledge of Microsoft Server 2019/2022 and SQL Server Working understanding of general telephony and communication equipment Clean background check and valid driver's license Ability to lift up to 65 lbs required Legal authorization to work in the U.S. indefinitely; no work permit sponsorship Preferred Skills Experience with public safety communications Technical skills related to radio or telephone communication systems Background in technical support or field engineering Travel Requirements Over 50% travel. Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401(k) with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave Salary Target Base Salary Range: $60,000 - $80,000 USD EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. #J-18808-Ljbffr Motorola Solutions