Tasting Room Lead

Job Description:

Position Title: Tranche Tasting Room Lead
Reports To: Brand Manager
Location: Walla Walla, WA
Employment Type: Part-time to Full-time, 20-40 hours per week

Tranche is located at our Blue Mountain Estate Vineyard on the east side of Walla Walla, producing estate-grown wines that reflect the unique terroir. Our tasting room serves as a gathering place for guests to enjoy our wines, live music, and winery events. We foster a culture of curiosity, creativity, and connection across our team and community.

The Hospitality Lead is responsible for assisting the Manager in leading all customer-facing aspects of the brand. This includes assisting with events including our live music series, being a lead to the tasting room staff when the Manager is not available, and assisting with communications to our guests and members as needed.

This is an on-site position requiring weekends and some evening availability.

OPERATIONS & ADMINISTRATIVE SUPPORT
- Run daily tasting room operations, ensuring high service standards, compliance, and smooth execution
- Lead, train, and coach seasonal and part-time staff to reflect Tranche’s brand identity
- Maintain accurate POS systems, tasting menus, and wine pricing

CUSTOMER EXPERIENCES
- Host tastings, concierge services, and private appointments with a personalized approach
- Help with CRM communications and outreach to members and high-value clients
- Curate exclusive member experiences, perks, and events that deepen engagement

MUSIC SERIES & EVENTS
- Assist in overseeing Tranche’s April–October Music Series, the winery’s largest draw.
- Lead the day-of event execution (guidance provided by Brand Manager)
- Be “manager on duty” when Brand Manager is unavailable
- Coordinate with musicians and food trucks on week-of performance/reservation

QUALIFICATIONS REQUIRED
- 1+ years of experience in wine and hospitality with a focus on direct-to-consumer sales
- Leadership and team development skills, with experience managing part-time and seasonal staff
- Excellent communication; confident hosting tastings, events, and trade visits
- Day-of event coordination experience
- Financial acumen with experience in reporting, cash reconciliation, and inventory management
- Ability to work evenings and weekends during April–October Music Series and other winery events
- Ability to perform physical tasks in a tasting room/winery environment (standing for long periods, lifting up to 40 lbs)

COMPENSATION & BENEFITS
- Salary Range: $19-22 + tips and bonus opportunity
- Benefits: Wine allocation and employee discounts

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