Assistant Front Office Manager

Job Title: Assistant Front Office Manager

Location: Los Angeles, CA

Hotel Rating: 5-Star Luxury Property

Reports To: Front Office Manager

Job Type: Full-Time

Shift: Overnight Relief; ability to work 2 nights per week

Salary: $73 DOE + signing bonus for those eligible

Benefits:

• Medical
• Vision
• Dental
• 401k

Job Summary:

We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve.

Qualifications:

• Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.
• Ability to work 2-nights per week to provide overnight relief to the Night Auditor.
• Degree or diploma in Hospitality Management or related field preferred.
• Excellent communication, leadership, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in English required; additional languages a plus.

Key Responsibilities:

• Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.
• Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.
• Resolve guest complaints and handle escalated issues with professionalism and efficiency.
• Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.
• Maintain accurate records of room availability, guest accounts, and billing processes.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Assist in scheduling staff, managing payroll, and conducting performance evaluations.
• Support training and onboarding of new front office team members.
• Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.

Why Join:

• Be part of a world-renowned luxury hotel brand that is a member of the Leading Hotels of the World.
• Competitive salary and comprehensive benefits package.
• Opportunities for career advancement and professional development.
• A collaborative and supportive team culture.