Jr. Account Manager - Healthcare Technology Solutions

Job Description

Job Description

Jr. Account Manager - Healthcare Technology Solutions

Cogent Technology Resource LLC – Tucker / Metro Atlanta, Georgia
Full-Time | W-2 | Reports to VP of Operations
Compensation: $58,000–$69,000 per year

This Is Not a Traditional Sales Position. Hands-on IT and installation experience is required and is part of this role.

Cogent Technology Resource is hiring a Jr. Account Manager to develop into a customer-facing account-management position supporting hospitals and healthcare organizations throughout Metro Atlanta.

This is a structured growth opportunity for someone with experience in healthcare technology, medical equipment, AV, low-voltage systems, installation, field service, IT deployment, construction coordination, facilities, or technical project support.

The person selected for this position will begin by working alongside Cogent's field teams for approximately two to four months to understand what we install, how our projects are completed, and what our technicians experience in active healthcare environments. This requires current vaccination records and successful completion of a comprehensive background check. Applicants must meet all company-specific background-screening requirements to be eligible for employment and assignment.

They will then spend approximately six months in an administrative support role, assisting Account Managers and Account Coordinators from the office before gradually beginning to work directly with customers.

Cogent works with hospitals and healthcare systems to plan, coordinate, and implement technology solutions used in active patient-care environments. Our work includes patient-facing technology, clinical workstations, computers, displays, mounting systems, mobile carts, virtual-care equipment, and supporting infrastructure.

We do more than sell products. We help customers plan practical solutions, coordinate installation requirements, and successfully complete projects in complex healthcare environments.

Training and Development Path

This position is designed to develop someone into a knowledgeable and capable healthcare technology Account Manager.

Phase One: Field and Technical Immersion

During the initial phase, you will:

• Work alongside Cogent installers, service technicians, and field supervisors during the two-to-four-month field immersion period
• Participate in healthcare technology installations and selected IT deployment projects
• Learn how Cogent’s products and solutions are installed, configured, tested, and supported
• Observe the challenges involved in working inside active hospitals and construction environments
• Learn Cogent’s expectations for quality, cleanliness, communication, documentation, and customer service
• Develop the practical field knowledge needed to prepare accurate quotes and set realistic customer expectations

This phase may involve hands-on work and regular travel to customer locations throughout Metro Atlanta.

Phase Two: Office-Based Account Support

After completing the initial field-training period, you will spend approximately six months working primarily from Cogent’s Tucker office.

During this phase, you will:

• Provide administrative support to Account Managers with quotes, proposals, scopes of work, and customer follow-up
• Work closely with Account Coordinators to understand scheduling, project communication, documentation, and internal handoffs
• Learn Cogent’s products, services, pricing, vendors, and quoting processes
• Enter and maintain customer information, opportunities, quotes, notes, and follow-up activities in Cogent’s CRM
• Help translate customer requests into clear direction for installation, service, warehouse, and project teams
• Learn how projects move from the initial customer request through quoting, scheduling, installation, completion, and billing
• Assist with smaller customer requests and internal account-management tasks

Phase Three: Customer-Facing Development

After completing the field and office-support phases—and demonstrating sufficient technical knowledge, communication skills, and readiness—you will begin working directly with customers.

This may include:

• Accompanying Account Managers to customer meetings and site walkthroughs
• Participating in project-planning and discovery discussions
• Identifying technical requirements, field conditions, access concerns, and potential obstacles
• Following up with customers regarding quotes, project details, and open requests
• Managing smaller customer requests and less-complex account activity
• Helping establish and manage expectations before, during, and after projects
• Gradually assuming responsibility for assigned customers and opportunities

The timing of each phase is approximate and may vary based on individual progress, demonstrated readiness, and business needs.

What We’re Looking For

We are looking for someone who understands technical or field-based work and wants to grow into a professional, customer-facing position.

This may be a strong fit for someone with experience in:

• Healthcare technology installation
• IT equipment deployment or PC refresh projects
• Medical equipment support
• AV or low-voltage systems
• Field service
• Installation or project coordination
• Hospital facilities or technology support
• Construction coordination
• Technical project support
• Healthcare furniture, carts, mounts, displays, or workstation solutions

Qualifications

• At least two years of experience in a technical, field-service, installation, IT deployment, project-coordination, customer-service, or account-support position
• Experience with hospitals, healthcare technology, medical equipment, AV, low voltage, construction, facilities, displays, mounting systems, workstations, or related technology solutions is strongly preferred
• Valid driver's license and a current motor vehicle record showing no points or moving violations
• Ability to satisfy all customer-required hospital credentialing requirements, including successful completion of a comprehensive background check and drug screening. Applicants must also provide current immunization records from a healthcare provider, county health department, or military medical record and meet all company-specific screening requirements to be eligible for employment and assignment.
• Willingness to begin the position working alongside field teams and participating in installation and IT projects
• Strong verbal and written communication skills
• Minimum typing speed of 55 words per minute; touch-typing ability preferred
• Strong customer-service instincts and professional judgment
• Ability to observe a customer space and recognize relevant technical and installation details
• Good organization, documentation, and follow-up habits
• Ability to manage multiple requests, deadlines, and project details
• Friendly, professional, and calm under pressure
• Practical problem-solving ability
• Willingness to learn quoting, CRM documentation, project coordination, customer follow-up, and account management
• Comfortable using CRM or project-management software; Simpro experience is a plus
• Comfortable working in hospitals, construction environments, customer offices, and vendor locations

You do not need to be an experienced Account Manager. We are looking for someone with the right technical foundation, communication skills, work ethic, and willingness to learn the business from the field forward.

Compensation and Benefits

Cogent offers a competitive compensation and benefits package that includes:

• Annual salary of $58,000–$69,000
• Full-time W-2 employment
• Health insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Company-provided phone and laptop
• Training and professional development
• Reimbursement of approved business expenses

This is a salary-based account-management development role and is not structured as a traditional commission-driven sales position.

Travel and Location

This position is based out of Cogent’s office in Tucker, Georgia.

Travel requirements will vary by training phase. The initial field-training period will require regular travel to hospitals, healthcare facilities, and project locations throughout Metro Atlanta. The office-support phase will be based primarily in Tucker, with periodic field visits and meetings.

As the Jr. Account Manager begins working directly with customers, local travel may increase to approximately two or three days per week. Occasional travel within the Southeast may also be required, generally within a five-hour driving radius.

Why Join Cogent?

This position provides an opportunity to move into account management without losing the technical understanding that builds credibility with customers and field teams.

You will learn Cogent’s business from the ground up—first by seeing how the work is performed, then by learning how it is quoted and coordinated, and finally by developing direct customer relationships.

If you are technically minded, customer-focused, organized, and ready to grow into a healthcare technology account-management role, we would like to meet you.

Apply today to join Cogent Technology Resource as a Jr. Account Manager serving the Metro Atlanta healthcare market.

Cogent Technology Resource LLC is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to any status protected by applicable law.

Cogent Technology Resource specializes in providing comprehensive technology solutions to healthcare facilities. We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install, and support a variety of technologies. Our goal is to make our customers look good by delivering confidence and empowering healthcare professionals to perform their duties at the highest level.

Company Description

Cogent Technology Resource specializes in providing comprehensive technology solutions to healthcare facilities. We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install, and support a variety of technologies. Our goal is to make our customers look good by delivering confidence and empowering healthcare professionals to perform their duties at the highest level.