Compliance Officer

Compliance Officer

Location: Doral, FL & Tallahassee, FL

Duration: 3+ Months

Job Description:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a must
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Required Skills:

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project timeline

Skills:

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statutes
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints
• Experience using Versa
• Experience using OnBase system

Bachelor's Degree