Host
Humana
Humana Inc. is seeking a Journey Mapping Lead to oversee and optimize the member and associate experience across Medicaid technologies and touchpoints. You will analyze behaviors, map journeys, and implement strategies to boost satisfaction, loyalty, and reduce unnecessary administrative expense. You will collaborate with the Enterprise digital team, IT, Medicaid Product Management, and support teams to develop improvement strategies and monitor their effectiveness through KPIs. #J-18808-Ljbffr
Vacancy posted 1 day ago
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