Help Desk Support Analyst

: Company Description

Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people's lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.

As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University's campuses. As part of our team, you will help make IU donor's dreams last forever.

At the IUF we work hard, celebrate achievements, and foster an environment where everyone's contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry.

In addition to being part of a meaningful mission as an IUF employee, you'll find there are many ways to connect and collaborate. Our diversity, equity, and inclusion initiatives ensure that our colleagues are celebrated for who they are and have a voice. Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind, offering yoga, a lunchtime walking group, meditation breaks, the Headspace app, and topical workshops. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth.

If the IUF sounds like a fit for you, we invite you to join us today.

The Indiana University Foundation (IUF), in partnership with the Indiana University Alumni Association (IUAA), seeks a passionate, customer-centric IT professional to serve as Help Desk Support Analyst.

Reporting to the Help Desk Manager, the Help Desk Support Analyst plays an important role in ensuring a great end-user experience. The Support Analyst responds to telephone calls, Help Desk Issues (ServiceNow), and in-person requests for technical assistance including general hardware/software computing setup and staff support as well as support to key alumni/donor systems. There will be occasional scheduled support for seasonal board meetings and events that may require travel both locally and out of state.

Candidates must possess excellent communication, interpersonal, and problem-solving skills in addition to a demonstrated aptitude for organization, self-motivation, and multitasking. This position will join a team of enthusiastic, customer service-oriented professionals with a passion for serving and collaborating as a team.

Qualifications

Minimum Requirements

An associate degree or 1-2 years of professional experience in an IT-related field is required.

Combinations of education and experience will be considered.

Preferred Qualifications

Experience in Help Desk Ticketing Systems (Service Now)

Experience with Macintosh Computers

Experience with Conference Room Technology (Crestron, Video Conferencing, Collaboration Software)

Experience with SCCM/Jamf Pro

Bachelor's Degree in an IT-related field

Additional Information

Apply today! Applications will be accepted through December 24th, 2025, however, interviews may start as early as December 11th, 2025.

The IUF is committed to providing a safe, respectful, and professional work environment that is free of discrimination and harassment. The IUF will not tolerate any form of discrimination or harassment based on the Individual's race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.