AM Hotel Front Desk Agent
Hilton Garden Inn - Liberty Park, RAM Hotels
Hilton Garden Inn Birmingham SE at Liberty Park Front Desk Agent
We are seeking a friendly and professional Front Desk Agent in the afternoon and evenings to join our team at our hotel, the Hilton Garden Inn BHAM SE Liberty Park. Recently ranked by BHAM BUSINESS JOURNAL at #3 (out of 83 area hotels) and currently #7 on TripAdvisor for Greater Birmingham, the Hilton Garden Inn BHAM/Liberty Park is the quality place you want to work! Located under the Statue of Liberty at I459 exit 23, our hotel is in the convenient, safe, clean, and beautiful area of Greater Birmingham!
Position: AM Front Desk Agent (part-time, 7am-3pm shifts, includes some weekends)
Job Summary
Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Would you like to welcome our guests to our beautiful hotel each day with the ability to deliver excellent customer service by providing an enjoyable experience? If so, being our Front Desk Agent and part of our Front Desk Team may be the job for you! Our Front Desk Team will ensure that our guests are satisfied and will look forward to another awesome experience with us!
Job Responsibilities
Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests' inquiries; resolve guests' complaints to ensure guest satisfaction.
Check guests into their rooms following the proper procedures; process payments accurately; be familiar with or willing to learn the PEP system
Complete all required brand specific training as directed by the Assistant General Manager; complete all required health and safety training; adhere to all property specific brand standards.
Keep the Market stocked and presentable for guests; be familiar with pricing
Perform other tasks as necessary or required to meet or exceed guest satisfaction.
Professional Experience
Work-related experience (Front Desk/Receptionist/Office Work preferred)
Excellent customer service skills
Weekday morning shifts from 7am-3pm, occasional weekends as needed.
Industry Experience
Previous experience as a hotel front desk agent (desired)
Other
* Wages can be distributed every other day if the employee desires...
* Hilton Employee benefits including Employee Rate Rooms worldwide
* Free Parking
* Safe, clean, comfortable area of BHAM
* Strong Team of support
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