Lead Barista

Job TitleNEW STARTING WAGE PLUS TIPS!! Must be available most weekends and evenings!Role Summary: Strives to exceed customer needs and expectations as well as build customer relations. Assists the Store Manager with the placement, training, and motivation of hotel staff to generate high productivity, retention, and morale. Effectively manage daily operations of the store to meet Starbucks and brand standards. Responsible for other duties as assigned.Key Outcomes:Addresses and resolves all guest complaints professionally and efficiently through direct interactions, staff support, and other available resourcesImplements new creative ideas for the presentation and delivery of products to enhance guest experienceMaintains a calm demeanor and smooth communication during periods of high volume or unusual events to ensure customer satisfactionInteracts with guests to ensure that their expectations are being met by representing the spirit of hospitality according to the culture and values of Hegg HospitalityAssists in managing with integrity and knowledge, and sets goals for staff by developing organizational capabilities and modeling teamworkPractices effective communication in store and between partners, and provides ongoing mentoring and training in ways that enhance performance create a positive environmentEffectively aids in managing store staffing levels to ensure partner development, maintain store operational requirements, and control costsEnsure that team members follow health, safety, and sanitation guidelines for all productsInvests in our three core values of the Hegg vision: We Always Find a WayBe Better Every DayWe Are Better TogetherBenefits include:**Depending on hours worked:**Health Insurance**Dental Insurance**Vision Insurance**Life InsurancePaid Time Off$500 Lifestyle Spending AccountPerfect Attendance Bonus PlanReferral Bonus PlanEmployer-matched 401-kWorldwide Hotel DiscountsRequirements:Ability to be on feet for up to 8 hours. Ability to lift up to 40 lb. Detail oriented. Customer service experience helpful. Works well alone and with others.An Equal Opportunity / Affirmative Action EmployerNotice to Applicants: Applicants for employment with Hegg Companies, Inc./Hegg Hospitality, must pass a pre-employment background investigation. Any offer of employment is contingent upon successfully passing the company pre-employment screening.