Client Services Specialist

Job Description

Job Description

Company Culture

Your Pet Space Culture is Making Pets Better. Period . Each team member recognizes the limitless potential to improve care together. We do whatever it takes. We believe in Excellence - Not Perfection. We use a “Get It Right The Second Time” approach.

Job Summary

The Client Services Specialist is responsible for providing excellent client service, new client enrollment, managing reservations, maintaining retail inventory, ordering supplies, and processing invoices and payments. This role ensures that the reception and retail area, introduction room, and common areas remain clean and organized. The Client Services Specialist reports to the Client Services Lead.

You are the right person if you believe in serving clients, not selling them, and you have a passion for pets!

What’s in it for you?

• Flexible, fun, and family-oriented workplace where you are valued by team members, clients, and pets!
• Opportunities for advancement and self-development, and access to professional education (free or earned)
• Leadership training
• IBPSA – International Boarding Pet Services Association certification
• Fear Free Program – understand how pets see the world around them
• CPR and First Aid training for pets and people
• Free daycare or overnight care for your furry family when present
• 50% off all services for your furry family when not present and 20% discount for immediate family

Key Responsibilities

• Greet clients and assist them while maintaining professional and friendly communication.

• Answer and document phone calls, voicemails, texts, and emails promptly.

• Manage reservations, boarding inventory, feeding instructions, and medications using Moego Software.

• Send high-quality photos and videos of pets to clients; recommend additional services and products.

• Coordinate with daycare staff to ensure smooth operations, especially for opening/closing, early drop-offs, and late pickups.

• Maintain supply inventory and order office and facility supplies with management approval.

• Process invoices and payments; reconcile cash daily and resolve discrepancies.

• Ensure client paperwork (contracts, orientation, medical/vaccine records) is complete and properly filed.

• Perform assigned cleaning duties according to the office’s rotating cleaning schedule.

• Keep Leads and Owners informed about emergencies, client concerns, or new client activity.

Qualifications

• High school diploma required.

• 1–2 years of experience in client service and payment processing.

• Excellent oral communication skills and proficient written communication.

• Strong math and sales skills preferred.

• Dependable and self-motivated, with attention to detail.

• Ability to work independently and as part of a team.

• Strong decision-making and problem-solving skills.

• Good organizational and planning abilities.

• Flexibility and adaptability in a fast-paced work environment.

Mandatory Training (we will provide)

o IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management

o IBPSA Certification in Canine Provider and Canine Specialist

Work Environment & Physical Demands

• Standing, walking, bending, and manual dexterity required throughout shifts.

• Use of personal computer, telephone, calculator, and 2-way radio.

• Lifting and carrying items over 25 lbs. as part of daily tasks.

• Exposure to a busy, fast-paced environment requiring rapid task switching and customer interaction.

Schedule & Pay

• • Full-time or part-time; schedule may include evenings and every other weekend, and holiday.

· We can schedule around school hours if needed.
• Pay based on experience; opportunities for advancement available.

Reporting Structure

• Reports to the Client Services Lead

Messages from our staff telling us the things they are most proud of working at Your Pet Space:

Genuine caring for pets among their work teams.
We are interested in each individual pet.
Good communication among all departments at all levels.
No hidden agendas among staff or management.
The owners back up the staff in the case of a rude or abusive client.
Excellent leaders—they feel comfortable working with everyone.
Everyone is treated as an individual.
Pleasant co-workers who are always willing to help one another.
Input is focused on improvement, not criticism.
Management is understanding and patient. They take an interest in the staff.
We have a personal relationship with our clients.
Clients believe in the staff.

Company Description

Messages from our staff telling us the things they are most proud of working at Your Pet Space:\r\n\r\nGenuine caring for pets among their work teams.\r\nWe are interested in each individual pet.\r\nGood communication among all departments at all levels.\r\nNo hidden agendas among staff or management.\r\nThe owners back up the staff in the case of a rude or abusive client.\r\nExcellent leaders—they feel comfortable working with everyone.\r\nEveryone is treated as an individual.\r\nPleasant co-workers who are always willing to help one another.\r\nInput is focused on improvement, not criticism.\r\nManagement is understanding and patient. They take an interest in the staff.\r\nWe have a personal relationship with our clients.\r\nClients believe in the staff.