Sales/Customer Service Supervisor

Job Description

Job Description

Join GEICO Bayside , a dynamic and innovative team situated in the heart of Bayside, New York. GEICO Bayside is managed by the same team that manages GEICO Commac k in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA.

We are on the lookout for a Sales/Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights.

As part of GEICO Bayside , you will have the opportunity to work closely with a talented group of individuals dedicated to delivering a exceptional sales and service experience. In this on-site role, you will play a crucial role in ensuring that our sales and customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective sales and service strategies, and exceeding customer expectations. If you're passionate about sales, customer service, and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Bayside is the place for you. We invite you to become a driving force in our team-oriented culture.

GEICO supervisory/management experience preferred.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Profit Sharing

Comfortable Work Environment

Team Outings

High Earning Potential

Monthly Bonus Program

Responsibilities

Leadership: Oversee the daily operations of the sales/customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently.

Performance Monitoring: Track and evaluate team performance with sales/service metrics, providing feedback and coaching where necessary to enhance closing and customer satisfaction.

Training and Development: Facilitate the onboarding and ongoing training of sales/customer service representatives, fostering a supportive and knowledge-sharing environment.

Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions.

Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care.

Continuous Improvement: Identify opportunities for process improvements within the sales/customer service department to enhance sales productivity and service quality.

Reporting: Prepare regular reports on sales/customer service activities, trends, and team performance for senior management review.

Requirements

Experience: Proven experience in an insurance sales/customer service role, with at least 2 years in a supervisory or managerial capacity.

GEICO supervisory/management experience preferred. Bilingual (English/Mandarin, Cantonese, Korean, or Spanish) preferred.

Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team.

Communication: Excellent written and verbal communication skills.

Problem-Solving: Demonstrated ability to solve problems efficiently and effectively.

Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities.

Analytical Skills: Ability to analyze data and identify trends for improvement.

Education: A bachelor's degree in Business, Management, or a related field is preferred.

Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients.

Flexibility: Willing to work in a dynamic, fast-paced environment.