Floor Supervisor

DESCRIPTION

A hands-on, floor-based role responsible for overseeing service and ensuring an excellent guest experience. This position supports the FOH team during service, helps manage reservations, and maintains smooth daily operations. This is a part-time role consisting of opening and/or closing shifts.

Key Responsibilities

• Supervise and support FOH staff during service (servers, hosts, support staff)
• Ensure smooth, efficient flow of service and positive guest experiences
• Greet guests, assist with seating, and manage reservations
• Handle guest concerns professionally and resolve issues in real time
• Communicate clearly with kitchen and bar to maintain service timing
• Step in to assist the team during peak periods as needed
• Maintain cleanliness, organization, and overall atmosphere of the dining room
• Ensure adherence to service standards and health/safety guidelines
• Complete opening or closing duties, including counting the safe for AM or PM shifts

Qualifications

• Previous restaurant experience in a leadership role
• Strong communication and team leadership skills
• Ability to work efficiently in a fast-paced environment
• Professional, guest-first attitude
• Experience with reservation systems and POS platforms preferred
• Availability for opening and/or closing shifts, including weekends and holidays

Work Environment

• Fast-paced restaurant setting
• Primarily on-the-floor role (standing/walking for extended periods)
• Minimal administrative responsibilities

REQUIREMENTS

FiRE+iCE is an ALL-YOU-CAN-EAT, "create-your-own-meal" concept that satisfies each and every taste.