Quality Assurance Analyst - Data-Driven CX Coach
VITRONIC Machine Vision
VITRONIC Machine Vision is seeking a Quality Assurance (QA) Analyst to monitor, evaluate, and improve customer interactions and back-office processes. You will analyze event processing and call center data to ensure compliance and service excellence, reporting KPIs to leadership. The role reports to the Business Intelligence Manager and involves coaching agents, developing quality initiatives, updating SOPs, and participating in calibration sessions to standardize evaluations. #J-18808-Ljbffr VITRONIC Machine Vision
Vacancy posted 2 days ago
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