B2B Supplier Enablement, Manager of Merchant Services - Remote Eligible

Overview B2B Supplier Enablement, Manager of Merchant Services - Remote Eligible

Level: Manager, Individual Contributor

About Business Cards & Payments (BC&P)

Build the Future: At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.
• We ask the hard questions.
• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

About the Team & Role

Capital One’s Business Cards & Payments Supplier Enablement Team powers modern payment solutions and maximizes card adoption across complex enterprise ecosystems. Following Capital One’s acquisition of Brex, this specialized team housed within Capital One serves as the growth engine driving vendor enablement and spend conversion across the Brex enterprise client portfolio.

In this role, you will be a Capital One associate focusing exclusively on Brex clients while operating directly from within the Capital One organization. You will work hand in hand with Brex Enterprise clients and vendors alongside sales and Spend Conversion Teams. You will partner with key Brex executives and client AP and AR managers to create long-term, meaningful relationships to better understand their business and business card needs. You will work with vendors to negotiate card as a beneficial payment vehicle to fund receivables, helping them realize value.

As their trusted advisor, you will help optimize rebates and benefits. In this role, you will help Brex clients unlock spend opportunities with their most strategic vendors while simultaneously collaborating with Capital One's internal organization. You will actively interact with the Capital One Supplier Enablement team—including C1 Vendor Outreach, Analytics, Sales, Client Success, and Client Development—leveraging Capital One's scale and infrastructure to drive client success.

To be successful, the Supplier Enablement Manager will meet clients and vendors at various stages of their card program and build an approach that helps them realize the value of their program.

Travel up to 25% - 50% travel to client sites.

Job Responsibilities :

• Work with teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non accepting vendors to accepting vendors
• Be knowledgeable about Brex clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (for example: Accounts Payables, Accounts Receivable, Procurement, Treasury, and Finance)
• Expert knowledge of credit card industry pricing and ability to influence clients behavior 
• Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements
• Knowledge of vendors ERP systems and gateways to assist Brex clients in utilizing card for payment
• Be a trusted advisor by building positive relationships, handling client and vendor needs 
• Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner
• Contact vendors to identify card acceptance and secure payment instructions for clients
  

The Candidate :

• Will work well in a newly formed team that is scaling, including contributing to defining well managed processes to support scalability
• Able to build relationships and influence at Executive and functional levels
• Possesses strong verbal and written communication skills
• Hands on experience in card sales, merchant services and client management and the ability to deliver a superior customer and vendor experience
• Creative thinker willing to go outside of their lane
• Strong professional presence with ability to work directly with clients and vendors
• Possess maniacal focus on helping clients realize the full potential value of their program
• Courageous – not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions
• Thrives in an environment of process development and change with an open and flexible mindset
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities 
  

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications :

• Bachelor’s Degree or Military experience
• At least 5 years of experience in a Business Client facing role
• At least 3 years of experience selling Merchant Services

Preferred Qualifications :

• At least 7 years of experience in a Business Client facing role
• At least 3 years of experience selling commercial or small business credit card products
• At least 3 years of experience working with DSO (Days Sales Outstanding) and DPO (Days Payable Outstanding) both on the Buyer side as well as the Supplier side
• At least 3 years experience negotiating between Buyer and Supplier focusing on C-suite or business owners
  

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $138,100 - $157,700 for CML Card Client Development Manager

Richmond, VA: $138,100 - $157,700 for CML Card Client Development Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).