HVAC Technician

Job Description

Job Description

HVAC Technician

JOB DESCRIPTION

DEPARTMENT: HVAC Technician

REPORTS TO: Operations Manager

STATUS: Non-exempt

JOB SUMMARY

The HVAC technician is responsible for providing attentive, courteous and efficient service to all clients throughout their experience with along with going on dispatched calls, initiating contact with client in respectful way following Penguin Heating and Air standards, servicing per specifications and selling client on items needed to repair or replace unit following Penguin Heating and Air standards.

QUALIFICATION STANDARDS

Education & Experience:

• Bilingual

• Experience in related field preferred.

• High School diploma or equivalent required.

• Tablet experience required.

• Customer Services experience preferred.

• Sales skills preferred

Physical requirements:

• Flexible and long hours sometimes required.

• Light work - Exerting up to 30 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.

• Able to climb in small areas to service units or air ducts

• Able to walk most of the day or be on feet accordingly.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and clients in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by clients.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with clients in an attentive, friendly, courteous and service-oriented manner.

• Attend all company required meetings and trainings.

• Maintain regular attendance in compliance with our Standards.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with our Standards and regulations to encourage safe and efficient operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other construction areas

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating client needs and closing the sale.

• Perform other duties as requested by management.

DUTIES & FUNCTIONS

Fundamental Requirements

• Handle dispatched service calls for the day

• Analyze the system, air ducts and thermostat to service and anticipate any challenges

• Able to discuss with client their options on challenges with solutions ready utilizing a tablet.

• Answer client inquiries about services, facilities and hours of operation

• Be able to complete repairs on units, air duct cleaning and maintenance on units

• Answer inquiries from clients about scope of work, maintenance contracts and anything else.

• Be able to discuss maintenance plans, sell the client on the concept and close sale on contract

• Be aware of all rates, packages and special promotions.

• Communication skills with clients, coworkers and supervisors

• Obtain all necessary information when taking information and follow the rate-quoting scenario.

• Be familiar with construction terminology.

• Have knowledge of emergency procedures and assist as needed

• Ordering of parts/ possibly inventory of truck supplies

• Fully comprehend and be able to operate all relevant aspects of the construction computer system.

• Be able to perform and complete all tasks and duties on the HVAC checklist in a timely and efficient manner.

• Balance and prepare individual paperwork for closing of shift according to Penguin standards

• Maintain a clean work area and personal cleanliness

• Anything else deemed necessary by management to service the client and maintain customer relations.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.