Telecommunications Operator

Telephone Operator

Summary: Under moderate supervision, provides courteous telephone and accurate information service to patients, physicians, staff, general public and Physicians Answering Service.

Qualifications: The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by the department manager with or without prior notice based on the needs of the organization.

Education and Experience: To qualify for the position, the candidate must have a high school diploma or equivalent required. Six months experience as a telephone operator preferred. Previous experience in a medical environment preferred.

Skills & Abilities:

• Ability to operate all telecommunication related equipment; Conveyance consoles, beepers, cellular phones, typewriter, two-way radio, back-up microphone, fax machine.
• The ability to take messages and write legibly.
• The ability to type 35 wpm.
• The ability to ensure confidentiality and rights of all patients, health system and departmental documents is required

Language Skills: Must have clear, concise diction and an acceptable level of proper English grammar. Ability to communicate effectively with physicians, patients, and all internal/external customers required.

Reasoning Ability: The ability to make appropriate decisions during emergency situations required.

Compensation:

• Pay Range: $17.00 - $22.47
• Other Compensation (if applicable): Shift Differential