Associate Claims Specialist-CH

Entry-Level Claims Investigator

In this entry-level position, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty claims (involving bodily injury or significant property loss) by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty claims (e.g., workers' compensation, general liability, commercial automobile, property), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (Direct Dealing Immediate Contact Plan [ICP] L9 checks Disability Management open end release first call settlements) and other resources.
• Updates files and provides comprehensive reports as required

Qualifications

• Effective interpersonal, written and verbal communication skills to: provide information in a clear, concise manner with an appropriate level of detail, empathy and professionalism; an ability to build and maintain effective relationships with all walks of people; and effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Good negotiation skills
• Required to obtain and maintain all applicable licenses
• Knowledge of legal liability, insurance coverage and medical terminology helpful but not mandatory

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Liberty Mutual Insurance Group