Philanthropy & Community Engagement Administrative Assistant

Philanthropy & Community Engagement Administrative Assistant

The Philanthropy & Community Engagement Administrative Assistant implements strategies to achieve the goals for the organization and Philanthropy & Community Engagement. Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 12 months.

Principal duties include:

• Coordinating and supporting the execution of Philanthropy & Community Engagement activities by maintaining accurate records, documentation, and tracking across assigned systems and tools.
• Implementing, sustaining, and updating Philanthropy & Community Engagement processes, procedures, and templates to ensure accurate, timely, and effective access to Community Engagement resources across Goodwill's territory and identified priority areas.
• Coordinating the intake, review, processing, issuance, and tracking of Goodwill Cares Community Assistance Vouchers, ensuring applications submitted by approved community partners are handled accurately, timely, and in accordance with established program guidelines. Escalating exceptions, incomplete submissions, or policy questions as appropriate.
• Tracking community engagement activities, partnerships, volunteer efforts, and outcomes; ensuring data is entered accurately and in a timely manner to support reporting and analysis.
• Preparing routine and ad hoc reports, dashboards, and summaries related to Community Engagement activities to support leadership review and decision-making.
• Serving as a subject matter resource for Philanthropy & Community Engagement systems, tools, and processes; providing timely guidance, troubleshooting, and user support to internal stakeholders, while triaging requests from external stakeholders by way of the Community Engagement email box.
• Supporting compliance and record-keeping requirements related to Philanthropy & Community Engagement activities, ensuring alignment with organizational policies, procedures, and standards.
• Assisting with logistical coordination for Philanthropy & Community Engagement initiatives, meetings, and events, including materials preparation and internal coordination. Event attendance may be required, including occasional evenings or weekends.
• Identifying operational issues, process gaps, or data inconsistencies; applying problem-solving skills to resolve issues or escalate as appropriate.
• Monitoring data quality and consistency across Community Engagement systems, recommending improvements to data practices to strengthen reporting and insights.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
• Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Requirements include:

• Two years of college education or experience equivalency, and a minimum of 1 year experience.

Core cultural competencies include:

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/sensory demands include:

• Remain stationary for extended periods of time, repetitive use of hands and vision required while using computer keyboard and work with electronic information, ability to hear and communicate on phone and in person. Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

Goodwill Greater Milwaukee and Chicago