Student Support Specialist

Student Support Specialist

The Student Support Specialist in the Dean of Students' (DOS) Office serves on the Threat Assessment Team (TAT) and as a representative of the DOS Office where appropriate. This position supports and manages constituent care to address the needs and concerns of students, families, the campus and external communities, as well as connecting with resources.

The Student Support Specialist is responsible for the University's Threat Assessment Team's logistical coordination, training opportunities, case management, effective management, oversight of case follow-up, and data management. Additionally, this position has responsibility for administrative duties including, but not limited to, the Dean of Student record certification verification process, coordination of the University Life contract approval process, and reporting to University Counsel. The position reports to the AVP and Dean of Students with shared oversight by the Director of Behavioral Threat Assessment Management.

Responsibilities include constituent care, threat assessment team management, administrative coordination, and divisional and departmental service.

Required qualifications include a high school diploma or equivalent, administrative assistance experience, proficiency with databases, knowledge of institutional policies and privacy laws, and demonstrated interpersonal and communication skills.

Preferred qualifications include a bachelor's degree in a related field, prior university working experience, experience with case management platforms, and working knowledge of emergency or crisis response protocols.