Administrative

Titles And Registrations Specialist

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Vehicle Services/Titles & Registration - Records Data Quality Unit, SCDMV Headquarters, Blythewood, S.C.

Responsibilities Of A Titles & Registration Specialist II

• Able to interprets laws, policy and procedures and use DMV Phoenix system to enter, edit, rebuild, and retrieve data for customers, courts, or law enforcement.
• Corrects customer information resulting from erroneous data entry.
• Combine/Merges customer records.
• Performs extensive research on the customer records to update the database.
• Responds to routine inquiries from customers in person or through other modes of communications, such as, telephone, email, or mail.
• Serves as a support functions for the DMV field offices/BA/Developers.
• Reviews documents for accuracy and compliance. Prepares documents for scanning daily.
• Maintains appropriate tracking system for customers inquires and perform other duties as may be required by manager or supervisor.

Minimum And Additional Requirements

Agency Requirements

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Extensive knowledge of Motor Vehicle laws, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships with agency personnel and the general public.
• Ability to learn and explain policies and procedures to the DMV customers.
• Ability to deal effectively with internal/external customers in dissemination obtained information.
• Proficient in basic computer skills and experience utilizing the Remedy (Trouble Tickets) system is desired but not required.
• Ability to communicate effectively both orally and in writing.
• Employee works under general supervision; however, they have a moderate amount of independence and discretion.
• Work in general office environment.
• Must be able to work a flex schedule between the hours of 8:30 am to 5:30 pm when assigned.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications

Agency Preferred

• A high school diploma and two (2) years related job experience. An equivalent education and relevant experience may be accepted with prior approval.

Additional Comments

What's in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.