Program Assistant

Program AssistantSalary Range $24.73 Hourly Position Type Full TimeDepartment: Post-Secondary PathwaysSite/Location: East Side House Settlement, 337 Alexander Ave, Bronx, NY 10454Job Classification: Non-Exempt, Full-TimeReports To: Director of Post-Secondary PathwaysMISSION STATEMENT: East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.JOB DESCRIPTION: Summary/ObjectiveEast Side House Settlement (ESH) is a community resource in the South Bronx. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families and the communities.East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services. ESH's Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program, under the supervision of program managers and the Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases, supply procurement, and logistics for GED testing for education services. This role involves working closely with leadership to track progress, problem solve issues and develop systems to strengthen program performance. The Program Assistant is a key position in ensuring productivity and performance.Essential Functions and ResponsibilitiesAssist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistanceProvide administrative support to Education Manager, Instructors and Director.Prepare classroom materials and activities corresponding with students' needs, abilities, and interests; assists Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participantsManage participant outreach and engagement activities using a prioritized list of potential and current studentsConduct data entry in relevant databases including but not limited to Salesforce, DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported.Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.Participate in Program Improvement Team (PIT), that will meet regularly to assess and review program data and recommend changes.Maintain department efficiency by planning and implementing office systems, layout and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies.Work with program staff to place purchase orders for supplies, equipment, and food.Provide guidance to students in establishing and pursuing educational goals, review and document progress on a regular basis.Prepare and submit weekly, monthly, and quarterly reports to appropriate staffAssist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance.Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as sitting areas and playgroundsParticipate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or assist in planning events such as community meetings, block parties, health fairs and local business fairsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.QualificationsTo perform this position successfully, the Program Assistant must be able to fulfill all the elements of the job description to the highest standard and be able to work well with colleagues in a high energy and collaborative work environment. Additional qualifications include:High school diploma or GED, AA degree in human service-related field a plus.Bilingual in Spanish or French a plusExcellent verbal and written communication skillsAbility to work with a culturally diverse population, Experience with grassroots information dissemination strategies. Previous outreach experience in urban communities helpful.Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx highly preferred.Must be self-directed and organized.Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite (Google Classroom, Docs, and Sheets) and similar programsCompetenciesProblem Solving/ AnalysisCommunication ProficiencyCustomer ServicePublic/Community RelationsTeamwork OrientationRequired ClearanceEmployees must be clear to work at ESH. Employment is contingent upon successful completion of background checks and/or screenings.Work EnvironmentBusiness casual. This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Supervisory ResponsibilityN/APhysical DemandsThe physical demands described here represent those that an employee must meet to successfully perform this job's essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. This role is generally a sedentary role; however, some sorting/filing is required. Requirements include the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Reasonable accommodations that allow a candidate to meet the requirements of the position will be considered.TravelMinimal expected for this position.Expected Work Schedule The work schedule expected for this position is: Full time expected to generally work Monday-Friday, 9 a.m. to 5 p.m., as aligned to the needs of the program/ service. The schedule may be adjusted based on ESH's operational needs, with notice provided whenever possible. Possible work on weekends, holidays or after work hours for projects, special events, etc. to meet program operational goals.EEO StatementEast Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.