Medical Support Assistant (Advanced)

Job Title

Duties

Major Duties

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines.
• Utilizes numerous advanced patient systems to prepare and process authorizations for community facilities.
• Assists Veterans in scheduling appointments with community providers.
• Communicate tactfully and effectively with internal and external customers.
• Processes consults following Office of Community Care procedures and guideline.
• Obtains medical documentation from community providers to assist in continuity of care with VA providers.
• Participates in team huddles and team meetings to manage and plan scheduling and care coordination of the approved Community Care Consults.
• Independently set priorities and organize work to meet deadlines, ensuring compliance and established processes.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Perform all other duties as assigned

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc

Virtual: This is not a virtual position.

Functional Statement #: 08036F

Permanent Change of Station (PCS): Not Authorized