Front Desk Manager for Ophthalmology Office

Job Description

Job Description

About the Role:

Join the Emerald Eye Center Inc. as a Front Desk Manager, where you'll be the welcoming face of our ophthalmology practice in Encino, CA. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about providing exceptional patient care.

Responsibilities:

• Manage front desk operations, ensuring a smooth and efficient patient check-in and check-out process.
• Supervise and train front desk staff to deliver outstanding customer service.
• Schedule appointments and manage the calendar for multiple ophthalmologists.
• Handle patient inquiries and resolve any issues promptly and professionally.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Process insurance claims and verify patient insurance information.
• Assist in managing office supplies and inventory for the front desk.
• Collaborate with clinical staff to enhance patient experience and streamline operations.

Qualifications :

• Proven experience in a front desk or administrative role, preferably in a healthcare setting.
• Strong communication skills, with fluency in both English and Spanish preferred.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively under pressure.
• Strong interpersonal skills and a friendly demeanor.
• High school diploma or equivalent; relevant certifications are a plus.
• Commitment to providing exceptional patient care and service.

About Us:

Emerald Eye Center Inc. has been serving the Encino community for over a decade, providing top-notch eye care services. Our patients love us for our compassionate approach and state-of-the-art technology, while our employees appreciate a supportive work environment that values professional growth and teamwork.