Membership Sales Advisor

Membership Sales Advisor

The Membership Sales Advisor is a full-time, sales position that is accountable for individual membership sales targets and membership performance metrics. Responsibilities include achieving sales targets by following Association systems, prospect follow up, lead management/booking appointments, giving tours and actively selling memberships according to the Y's sales guidelines and protocols.

Essential Functions / Job Duties:

• Follows the direction of the Sales Director to ensure standard delivery of the Association Membership Sales Systems.
• Drives sales through prospecting, lead generation, touring and making outbound phone calls of 50-70 or more per day. Adjusts outbound call volume at direction of supervisor and based on center and association needs or promotions.
• Participates in grassroots, or outside marketing to drive new leads.
• Ensures prompt and timely follow up of all new leads.
• Ensures timely and accurate entry of all leads and sales into lead database.
• Responsible for achieving personal Key Performance Indicators (KPIs), including appointments, leads and closing rates.
• Responsible for the data input and accuracy of new member records.
• Prospects for new corporate/employer leads through engagement with new members.
• Ensures engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living.
• Responsible for achieving and exceeding monthly sales, including personal goals.
• Welcomes visitors and prospective members by greeting them in person or on the telephone and answering all inquiries.
• Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
• Converts participants and other nonmembers into members.
• Contribute and implement innovative ideas to improve membership operations.
• Assists members with check-in procedures as needed.
• Maintain professional safe and clean environment in member services areas.
• Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.

Time Management

95% of focus is on driving traffic and closing sales in family center. Works 5 -10 hours per week on the membership desk.

Qualifications, Skills and Abilities / Position Requirements:

• High School degree or equivalent
• Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills. Minimum of 1 year of customer service or sales experience.
• Ability to work independently, and as part of a team.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Organized and detail-oriented
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must demonstrate a strong desire to serve others and give back to our community.
• A professional, goal driven, self-motivated leader with a positive attitude.
• Ability to problem solve.
• Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
• Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance
• Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to respond to safety and emergency situations.
• Bi-lingual, English and Spanish language preferred.

Position Profile:

• Outgoing personality enjoys speaking to people. Innate desire to generate new sales and provide excellent customer service.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily works in an office environment; however occasionally visits outdoor program events.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to success perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities. Being in good physical health with full range of body motion, including manual and finger dexterity and eye/hand coordination. Requires corrected vision and hearing to normal range. Occasionally requires working under stressful conditions or working irregular hours.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprint background screening.

As a Drug-Free Employer, all new hires must successfully complete a drug test. Please note Medical Marijuana cards are not accepted and do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

In accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the "Care Provider Screening Clearinghouse Education and Awareness" website link available to all potential candidates receiving a background check via the Clearinghouse.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.