Assistant Food & Beverage Director

Job Type


Full-time

Description

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.


Our organization is committed to creating a welcoming environment, guided by our core values: R elevance; I nclusivity; S ustainability; E xcellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.

Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas' premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: Bentonville, Fayetteville, Rogers, Springdale and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle - see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy. Best of all, it's a place where everyone is welcome.

Position Overview

The Assistant Food & Beverage Director plays a key leadership role in supporting the Director of F&B in overseeing all food and beverage operations within the Walmart AMP and Walton Arts Center. This includes concessions, lounges, bars, catering, banquets, and special events. This role requires a hands-on approach in delivering superior service, maintaining high standards, and driving profitability while fostering a culture of excellence


Requirements

Principal Responsibilities (Essential Functions)

• Direct oversite of the Food & Beverage Management Team.
• Direct oversite of all AMP & WAC Food & Beverage facilities.
• Direct oversite of the food and beverage payroll.
• Direct oversite and maintenance of the point-of-sale menu item creation, vending location creation, product category creation, software/hardware updates, and the distribution of all POS hardware to appropriate vending locations.
• Assist the Director of Food and Beverage with the capital budget, AMP concert budgets, WAC show budgets, and WAC special event budgets.
• Assist the Director of Food and Beverage with the recruitment, training, and coaching of all Food and Beverage staff on best practices, cleanliness, and responsible alcohol service.
• Determine staffing needs for each show or event and schedule staff accordingly.
• Delegate, oversee, and provide direction to staff during event operations for set-up and close-down.
• Communicate company policy, standards, and procedures and ensure staff operate accordingly.
• Monitor best practices for pours, recipes, and beverage standards.
• Verify all hygiene and cleanliness standards are met and maintained before, during, and after events.
• Resolve customer complaints promptly.
• Understand operating point of sale for both venues including voids, stand sheets, opening and closing inventory, point of sale functions, and event reports.
• Assist the Food and Beverage Purchasing Manager with inventory and ordering supplies at both venues as needed, check-in deliveries and ensure proper documentation is complete.
• Cultivate good relationships with suppliers and sales representatives as required.
• Oversee bar layouts and displays to maximize functionality and attractiveness.
• Assist the Director of Food and Beverage with generating and presenting financials for end of show reports for both WAC and AMP shows.
• Maintain regular communication with staff and management through meetings and discussions.
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures

Minimum Qualifications

The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training, Traits

• High school diploma or GED required
• Capable of managing multiple, overlapping events, at multiple venues.
• Arkansas Beverage Certification required.
• Serve Save Certification required.
• Proficient in Microsoft Office Suite.
• Must be detail oriented with excellent written and spoken communication skills.
• Flexibility with hours including early mornings, nights, and weekends. Occasional overtime will be required.
• Ability to make decisions in a fast-paced work environment.
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Work Experience

• 3-5 years minimum in managing multi-unit facilities. Preferably in a large venue or high-volume sales location.
• 3-5 years Event Planning, Organizing, and Management preferred.

Physical

• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (on telephone)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events

Salary Description


$65,000 - $74,000