Level 1 Support Desk Technician

Stellar Level 1 Support Desk TechnicianFeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team! Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then FeatherShark would like to talk to you.The Level 1 Service Desk Technician is responsible for assisting clients with service requests. Requests could include problems with computer hardware and software, network and internet issues, new user setups, and user training. You'll be doing something different almost every day. The only thing you can count on is you'll be growing your technical skills daily!About the CompanyFeatherShark is a Managed IT Services provider with a focus on providing service to Fire and Ambulance Districts in the Midwest. We help our clients unlock the power of technology so they can do their best work.Why do we need this position?We're growing fast, and we promote from within. It's time to bring on more talented teammates. This position is in-person at our Chesterfield, MO office.Things you'll do in this role:Provide remote support to customers, via phone and email, in a timely mannerTroubleshoot and resolve technical issues on computers, networks, and softwareAnswer questions and provide training for customersOccasionally, travel to client locations to resolve issues and install equipmentProvide awesome customer serviceFollow support procedures to make sure that service requests are resolved quickly and accuratelyBe part of a stellar team, and collaborate with others to ensure that we are providing great customer serviceTrain and build your skillsTo qualify for consideration you must:Have excellent written and verbal communication skills, able to communicate "in plain english" to clientsBe able to develop rapportHave strong skills in problem-solving and critical thinkingBe tenacious in providing great customer serviceHave good planning and organizational skillsBe able to accomplish amazing amounts of important workHave a working knowledge of Windows and Mac computers. Bonus points for A+ certificationUnderstand TCP/IP, DNS, DHCP and Wireless networking technologies. Bonus points for network certificationsBe skilled with Google and Microsoft Office applicationsQualifications:4-year bachelor's degree or equivalent experienceExperience with providing technical support to end users is a plusBenefits:Competitive salary commensurate with experience7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office timeMedical, dental and vision insurance coverage available. Company pays up to 90% of employee and 50% of family, depending on the type of health insurance plan you electAutomatic enrollment in company-paid life insurance, short-term disability and long-term disability401K plan available with company match