Principal Customer Solutions Manager

VX Fiber is growing its presence in North America, and we're looking for an experienced industry professional who can help operators turn operational challenges into practical solutions. In this role, you'll work closely with fiber broadband operators, helping them evaluate how VX Fiber's OSS/BSS solutions can support their business and operational goals. You'll lead technical and operational discussions, build relationships with industry stakeholders, represent VX Fiber in relevant industry forums, and bring market insights back to our product and leadership teams. This is a senior individual contributor role where success comes from industry credibility, strong customer engagement, and the ability to bridge customer needs, market trends, and product strategy. What you will do Lead discovery sessions, solution workshops, and operational discussions with broadband and fiber operators. Help customers evaluate how VX Fiber's solutions can support their operational and business objectives. Translate customer challenges into use cases, requirements, and actionable feedback for product and engineering teams. Support demonstrations, technical evaluations, and responses to procurement processes such as RFIs, RFQs, and RFPs. Build trusted relationships with operational, technical, and business stakeholders across customer organizations. Represent VX Fiber in organizations such as ATIS, the Fiber Broadband Association, and other relevant industry forums. Participate in conferences, panels, webinars, and working groups that help strengthen VX Fiber's presence in the North American market. Monitor industry trends, operator priorities, and competitive developments, and share insights with leadership and product teams. Help identify where VX Fiber is uniquely positioned to solve customer challenges and where partnerships or product enhancements may be needed. What we look for 10+ years of experience in broadband, fiber networks, OSS/BSS, network operations, or related areas. At least 5 years in a customer-facing role such as solutions consulting, architecture, operations, product management, technical sales, or advisory services. Strong understanding of service activation, assurance, inventory, customer lifecycle management, and wholesale or retail fiber operating models. Experience leading technical and operational conversations with customers and guiding complex technology evaluations. An established network within the North American fiber industry, or a demonstrated ability to build trusted industry relationships quickly. Excellent communication skills and the ability to work effectively across executive, commercial, technical, and operational audiences. Experience participating in industry associations, standards organizations, or working groups is a plus. Experience supporting a growth-stage or international technology company is a plus. Willingness to travel approximately 25-40%. What we offer At VX Fiber, you get the opportunity to work on technology that supports the future of digital infrastructure. Our vision is to enable digital freedom for individuals, businesses, and communities, and our platform is designed to be flexible, stable, scalable, and built for transformation. We offer: Meaningful impact – help shape how fiber operators modernize, automate, and scale their operations across North America. Industry influence – participate in conversations that matter through engagement with operators, industry associations, and standards organizations. Strategic visibility – work directly with executive leadership, product, engineering, and commercial teams to influence company direction and market strategy. Ownership and autonomy – lead customer and industry engagements with the freedom to apply your expertise and judgment. Market leadership – help establish and grow VX Fiber's presence and credibility in one of the world's fastest-evolving broadband markets. Global collaboration – work closely with colleagues, customers, and partners across North America and the rest of the world. Growth and development – expand your expertise through exposure to leading operators, emerging industry trends, and strategic initiatives across the fiber ecosystem. Our values are simple: work smart, take ownership, win together, and make impact. About the employment Type : Permanent, full-time role Location : U.S. Remote The anticipated U.S. base salary range for this role is $125,000–$180,000 per year, plus performance-based variable compensation and benefits. The final offer will reflect relevant experience, location, and demonstrated fit for the role. Why VX Fiber VX Fiber is a software vendor and services partner focused on fiber network operations. We help network owners and service providers consolidate, automate, and scale their operations and wholesale business models. Founded in Sweden, VX Fiber brings more than 20 years of fiber operations, service delivery, and software development experience. Our offering includes an OSS and BSS SaaS platform, engineering services, and operational services. As VX Fiber continues to expand its presence in North America, this role offers the opportunity to combine customer engagement, industry leadership, and market influence. You will work directly with fiber operators, industry organizations, and VX Fiber's global teams to help shape customer solutions, strengthen our position in the market, and bring valuable operational and industry insight into our product and business strategy. VX Fiber is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other characteristic protected by applicable law. VX Fiber is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment process. If you require assistance or accommodation, please contact View email address on click.appcast.io. #J-18808-Ljbffr VX Fiber Limited