General Manager

Job Description

Company Description Café Landwer traces its roots to Landwer Coffee, founded as a small roasting facility in Berlin, Germany in 1919. The Landwer family later moved to Tel Aviv, Israel, where they opened the city’s first coffee roasting house, establishing a strong legacy in coffee and café culture. Today, Café Landwer operates more than 80 locations across Israel, Toronto, Canada, and Boston, Massachusetts. The brand is known for its European-style Mediterranean café experience, offering guests an eclectic blend of global influences and a distinctive taste of Israel. Team members join a growing international company that values hospitality, quality, and a welcoming atmosphere.

Role Description The General Manager is a full-time, on-site role located in Boca Raton, FL. This role oversees daily café operations, including staffing, scheduling, floor management, and ensuring high standards of food quality, cleanliness, and guest service. The General Manager leads and develops the team, conducts training and coaching, manages performance, and fosters an inclusive, respectful work environment. Responsibilities include monitoring financial performance, controlling costs, managing inventory, and supporting marketing and promotional activities to drive sales. The General Manager also handles guest feedback, resolves issues promptly, and ensures compliance with health, safety, and company policies.

Qualifications

• Experience in restaurant or hospitality management, including team leadership, staff development, and performance management.
• Skills in operations oversight, scheduling, inventory control, and basic financial management (sales tracking, budgeting, cost control).
• Strong customer service and communication skills, with the ability to handle guest inquiries, feedback, and conflict resolution professionally.
• Knowledge of food safety and workplace health and safety standards, with the ability to ensure consistent compliance.
• Ability to work full-time on-site, including weekends, holidays, and varying shifts as needed in a fast-paced environment.
• Proven ability to build positive team culture, promote inclusivity, and maintain a respectful, harassment-free workplace.
• Prior experience in a café, casual dining, or Mediterranean/European -style restaurant is an asset.
• High school diploma or equivalent required; post-secondary education in hospitality, business, or a related field is an advantage.