IT Director

IT Director - Southeastern Connecticut

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization, and a Recovery Friendly Workplace .

We are seeking a skilled and forward-thinking IT Director to oversee daily information technology operations - ensuring secure, reliable, and user-friendly technology services that align with our organizational objectives and support our mission-driven work across all locations.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful work supporting an organization making a lasting difference in the lives of individuals in recovery

What You'll Do:

As IT Director, you will lead SCADD's technology operations with a focus on service excellence, cybersecurity, process automation, and staff enablement. You will manage IT projects from infrastructure refreshes to Microsoft 365 adoption, drive workflow improvements across departments, and serve as a trusted technology partner to leadership - all in support of an organization dedicated to helping people rebuild their lives.

Responsibilities include:

• Provide leadership and supervision for the IT team, fostering a collaborative, service-oriented culture
• Oversee daily IT operations and service delivery across all locations, ensuring effective support, ticket management, and system availability
• Serve as the escalation point for complex technical issues and coordinate resolution with vendors and partners
• Manage vendor relationships, including negotiating agreements, monitoring SLAs, and ensuring high-quality service and cost control
• Lead IT projects including infrastructure refreshes, migrations, security enhancements, and software rollouts - managing planning, timelines, risk, and communications
• Support and oversee cybersecurity practices including MFA, endpoint protection, patching, vulnerability management, backup/restore testing, and incident response readiness
• Ensure effective use and support of Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange Online), collaboration tools, networking, and telephony
• Maintain documentation for systems, network architecture, configurations, and standard operating procedures; report regularly on KPIs including ticket trends, uptime, project status, and risks
• Support IT budgeting and multi-year planning; forecast needs, evaluate technology trends, and recommend investments aligned with organizational strategy
• Assess departmental technology needs and processes, identify manual bottlenecks, and design automated workflows using Microsoft 365, Power Automate, Power Apps, SharePoint, Teams, and Microsoft Forms to improve efficiency and accuracy
• Design and deliver a Microsoft 365 training program including workshops, one-on-one coaching, and quick reference guides; track adoption and staff proficiency over time
• Collaborate with HR and department leaders to support onboarding and offboarding processes, access provisioning, device deployment standards, and change management
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

What You'll Need:

• Bachelor's degree in Information Technology, Computer Science, or a related field; may consider a combination of experience, certifications, and education
• Minimum of 5 years of progressively responsible IT experience in systems administration, networking, cloud services, or equivalent; at least 2 years of supervisory or team leadership experience
• Demonstrated experience with Microsoft 365 administration (Teams, SharePoint, OneDrive, Exchange Online)
• Hands-on experience designing and maintaining workflow automation using Power Automate, Power Apps, Microsoft Forms, or similar tools
• Knowledge of networking (firewalls, switches, VPNs, Wi-Fi), endpoint management, and identity/access management with MFA
• Proven vendor management and contract/SLA oversight experience
• Strong project management skills with the ability to communicate timelines, risks, and status to non-technical stakeholders
• Certifications such as Microsoft Associate/Expert, CompTIA Network+/Security+, ITIL, or PMP desired
• Experience in nonprofit, healthcare, or behavioral health environments and familiarity with HIPAA/privacy expectations preferred
• Excellent communication, documentation, and customer service skills
• Commitment to SCADD's values of diversity, equity, and inclusion

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery - and we know that a strong, innovative technology infrastructure is essential to delivering on that promise every day. When you join SCADD, you join a team that shows up every day with hope, connection, and purpose.

If you're ready to bring your technology expertise to work that truly matters, we want to hear from you.

Apply today at careers.scadd.org

SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.