IT Technician

Endurance IT Services is seeking a customer-focused IT Technician to support one of our valued this role you will provide frontline technical support to end users troubleshooting hardware software network and connectivity issues while delivering exceptional customer service. The ideal candidate is a motivated problem-solver who enjoys helping others and can effectively support a wide range of technology environments.

Work Arrangement: 100% onsite in Hampton VA

Shift : 2pm-11pm

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone remote access walk-up and onsite assistance.
• Troubleshoot and resolve issues related to computers operating systems software printers peripherals and network connectivity.
• Respond to Help Desk incidents and service requests documenting resolutions and escalating issues when necessary.
• Install configure deploy and support approved hardware and software solutions.
• Assist users with account access password resets authentication and connectivity issues.
• Support technology needs across offices classrooms labs and other user environments.
• Maintain accurate asset inventory records and assist with equipment deployments refreshes and replacements.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with internal IT teams on projects deployments and service improvement initiatives.
• Follow established IT cybersecurity and data protection policies while delivering exceptional customer service.
  

Requirements

• Associate degree in Information Technology Computer Science or a related field or an equivalent combination of education and experience.
  

• Experience providing help desk desktop support or end-user technical support.
  

• Working knowledge of Windows operating systems Microsoft 365 computer hardware printers peripherals and basic networking concepts.
  

• Strong troubleshooting communication customer service and organizational skills.
  

• Ability to prioritize workload document technical issues and work independently or collaboratively within a team environment.
  

• Bachelors degree in Information Technology Computer Science or a related field.
  

• Experience working in a Help Desk Service Desk or technical support environment.
  

• Experience with IT ticketing or IT Service Management (ITSM) platforms.
  

• CompTIA Microsoft ITIL or related industry certifications.
  

Benefits

• PTO
  
• Health Insurance
  
• Vision & Dental
  
• Life Insurance
  
• 401K Participation & Match
  

About Us:

Endurance IT Services provides Managed IT Services Cybersecurity Solutions Network Infrastructure and IT Consulting to help businesses stay secure connected and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and Contract roles as well as internal full-time positions.

Some opportunities may not be exclusive and may evolve as we work with clientsbut our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.

Required Skills:

Information Technology