Order Management Specialist

Order Management Specialist

We are adding an Order Management Specialist to the team!

The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties and Responsibilities

• Supporting the sales team with all aspects of order fulfillment
• Ensuring data accuracy regarding quoting and order placement
• Following up with vendors to ensure the accurate shipment and receipt dates
• Updating and tracking delivery tickets to ensure proper completion of orders
• Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
• Working with sales to stay in communication with the customer throughout the ordering process
• Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
• Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
• Communicating daily with accounting to ensure that all pending issues have been resolved
• Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
• Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
• Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
• Understanding and following all sales service customer agreements
• Maintaining product contracts for customers (found on the T drive)
• Maintaining a clean and organized workspace, including all files and documents
• Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
• Providing back-up telephone coverage to the receptionist as needed
• Informing the CSR Manager any time an issue needs to be addressed or elevated
• Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

• Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
• Experience working with computers and Windows operating system
• Interior design background a plus