Beauty Concierge

Job Title

Salary Range $10.00 - $17.10

Job Description

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

You Will Be

Under direction from the Cosmetics Selling Manager, the Beauty Advisor is responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships, working effectively with other team members and establishing new Neiman Marcus accounts, while demonstrating consistent adherence to company standards and procedures. Additionally, the Beauty Advisor will focus on in-house training programs, pre-booked facial consultation events, and maintaining a properly merchandised counter while proficiently closing the retail sale. Utilizing Neiman Marcus's clienteling system, the Beauty Advisor is responsible for driving their own business and creating their own success.

What You Will Do

Model all Neiman Marcus Principles (Greet, Relate, Exceed, Attend and Thank)

Focus on achieving and exceeding individual and vendor line sales goals, event sales goals, and department daily monthly sales goals.

Maintain a consistent high level of customer service by creating and developing excellent customer relationships as the brand expert and department representative.

Maintain a positive image as a liaison between Neiman Marcus and your designated Account Executive.

Utilize Neiman Marcus's online clienteling resource tool to record and maintain client information and preferences to drive your business.

Focus all efforts on providing an exceptional customer experience from approach, to application, to closing the sale and following up with the customer.

Maintain counter standards by ensuring a clean, tidy and welcoming selling area.

What You Will Bring

Minimum 1 year retail experience, preferably in a customer focused, cosmetics environment.

Previously demonstrated successful sales experience, exceeding quota.

Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision.

Ability to learn and utilize online clienteling tools and software proprietary to Neiman Marcus.

Focused on attention to detail, taking initiative, and working in a positive working environment.

Ability to work well with others, as well as the ability to work independently to drive a successful business.

Demonstrate sound business judgment and organizational ability.

Demonstrate professional make-up and treatment consultation and application

Your Life and Career at Neiman Marcus

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Salary and Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.