AI Product Engineer

Job Description

About Synthreo

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Synthreo is the AI layer for managed service providers. We give MSPs everything they need to run, brand, and bill an AI practice without hiring ML engineers: Threo, the white-labeled AI workspace their clients log into, and Pylon, where agents are built and run in production.

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We're a small, senior team shipping real products that MSPs deploy to thousands of end users. Our platform handles retrieval and prompting under Zero Data Retention, platform-level tenant isolation, and deep ConnectWise, Autotask, and RMM integrations.

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The Role

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This is a new kind of role, and it doesn't map to a traditional job title. AI writes and reviews our code. What we need are people who can see the outcome before anything is built and won't stop until it's real: define what "done" looks like for the person using it, direct coding agents to get there, and prove that what ships actually works.

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You'll work across the platform: Threo (the client workspace), Wingtip (agentic execution from plain English requests), Pylon (agent creation and runtime), and Canopy (the control plane for every client tenant).

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We don't care what your previous job title was. Tier 2 MSP techs who've been building with Claude Code, support engineers, ops people, product managers and founders are all welcome. We're not looking for people who want to hand-write code; we're looking for people who know what the product should do because they've lived on the user side of it, and who have started using AI to build it themselves.

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What You'll Do

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• Take a product goal and define exactly what success looks like for the MSP or end user: the problem, expected behavior, edge cases, and acceptance criteria.
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• Direct AI coding agents through features, fixes, and tests, often across several workstreams at once, and learn our development workflow as you go.
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• Judge what the agents produced against the outcome you defined: does it solve the problem, for the right user, without breaking anything else? AI handles the code review; you own whether it's right.
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• Use what we ship the way a customer would, and write bug reports precise enough to be fixed the first time.
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• Push back when something is technically "done" but isn't what users need.
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• Close the loop: tests, docs, and no dangling threads. The bar is "that's done," not "the happy path works."
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What We're Looking For

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We hire on vision, judgment, and AI fluency, not job titles or years of experience. If you've been using Claude Code (or Cursor, Lovable, Replit, or similar) to build things you actually use, we want to talk.

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Must Have

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• Hands-on AI building. You've used an AI coding tool to build something that you or others actually use, even something small, and you got hooked.
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• Outcome vision. You see the end result before anyone starts building, and you keep going until it's real.
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• User instinct. You've been the person using the software, so you know when a feature misses the point.
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• Curiosity about how software works. Data, APIs, what breaks and why. You don't need to write code by hand; you need to recognize when it's wrong.
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• Ownership and clear async communication. When you pick up a feature, you finish it: tests, docs, no dangling threads, no partial solves left for someone else.
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• Clear written English. Your specs and bug reports are precise enough that an agent or a teammate gets it right the first time.
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Nice to Have

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• Experience inside an MSP or IT services company (ConnectWise, Autotask, Datto RMM, etc.).
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• Running more than one AI agent at a time across separate tasks.
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• Exposure to LLM concepts: prompting, tool calling, MCP servers, retrieval.
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• Multi-tenant SaaS experience, as a builder or a power user.
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Not Required

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A CS degree, prior coding experience, or any particular job title.

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Why Synthreo

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• Work on AI that ships. Our platform is live, MSPs are paying, and your work reaches real users within weeks.
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• High ownership, low bureaucracy. Small team. Direct founder access. Your decisions matter.
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• Built for AI-native builders. We don't view Claude Code or Cursor as a productivity hack to hide. They're how we build.
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• Fully remote, async-first. We document everything so you can do deep work on your schedule, with at least 4 hours of overlap with US Mountain Time (Phoenix).
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• Competitive compensation. Salary tailored to your experience and location, plus equity options.
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Location

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Fully remote, full-time. Open to candidates in the United States, the Philippines, or the Czech Republic.

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Ready to Apply?

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Put 2–3 sentences at the top of your resume about something you built with AI: the problem you were solving, what you built, and what changed because of it. Applications without it won't be reviewed.

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Synthreo is committed to building a diverse team and evaluates candidates on skills and potential, not pedigree.