Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Paid by Agency
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency is approaching its 10-year anniversary, and we’re proud to be a trusted presence in the community I've called home for over 20 years. Our team of seven is collaborative, supportive, and genuinely enjoys working together.

We’ve built an office culture centered on open communication, creativity, and professional growth—where everyone feels heard, valued, and motivated. Whether it’s team activities, community service events, or day-to-day collaboration, we believe in building strong connections that extend beyond the office.

If you’re someone who thrives in a positive, team-oriented environment and wants to grow in a meaningful career, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Katie Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.