Temporary Helpdesk Technician (Part time)

Job Summary Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem. Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem. Location NJ-Monroe Corporate Classification Temporary Job Summary Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in-store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem. Position Overview The Temporary Help Desk Technicians’ role is to serve as initial point of contact for users of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology. Position Responsibilities Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance. Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems. Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician. Day to day administration of user accounts in Active Directory in observance of corporate security guidelines. Research and test new software and hardware implementations for future use in the organization’s environment. Monitor and track issues to ensure accurate and timely resolution. Create and update detailed documentation for use in future problem resolution. Be able to work with flexible schedules (including weekends) and be available for on-call support. This role is a Temporary Part-Time schedule working Monday, Thursday & Fridays 3:30PM-12:30PM with rotating Saturdays An employee in this position can expect a starting hourly rate of $ 27.00, depending on experience, seniority, geographic location, and other factors permitted by law. Position Requirements Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc. Experience supporting Microsoft Office software and other common office software. Experience supporting a WMS strongly preferred. Experience configuring and troubleshooting TCP/IP. Experience supporting wireless network devices. Ability to lift and carry up to 50 lbs. Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling. Ability to appropriately prioritize work efforts. Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person. Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred. Position Qualifications An associate degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems. Benefits Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources. #J-18808-Ljbffr Barnes & Noble, Inc.