HOUSE MANAGER

Make an Impact Every Day to Shape Futures House Manager Full Time | Residential Program | Leadership Opportunity Location: Lumberton, NJ Looking for More Than Just a Job? At Crossroads Programs, Inc. , we're not just hiring employees, we're building a team of compassionate professionals who believe every young person deserves the opportunity to grow, succeed, and live a fulfilling life. As a House Manager , you will provide leadership, guidance, and coordination within a therapeutic residential setting serving youth with intellectual and developmental disabilities (I/DD). This role combines staff supervision, case management, family engagement, service coordination, and operational oversight to help ensure each youth receives the support they need to thrive. For more than 40 years, Crossroads Programs, Inc. has provided safe and supportive residential treatment opportunities and therapeutic services that empower youth and families. When you join our team, you become part of an organization that values compassion, teamwork, growth, and the belief that every person deserves the opportunity to thrive. Competitive Pay & Benefits Competitive Compensation DailyPay - Access Your Earned Wages Before Payday Medical, Dental & Vision Insurance Available After 30 Days 401(k) Retirement Plan Paid Time Off Employee Assistance Program Wellness Programs Employee Referral Bonuses Company-Paid Training Professional Growth & Development Work closely with therapists, clinicians, and multidisciplinary treatment teams. Gain valuable leadership and supervisory experience. Expand your knowledge in case management, family engagement, and service coordination. Develop expertise supporting youth with intellectual and developmental disabilities. Participate in continued training and professional development opportunities. Meaningful Work That Matters Help youth achieve stability, growth, and independence. Support families through treatment and transition planning. Lead and mentor direct care staff. Collaborate with professionals committed to improving outcomes for youth. Make a lasting impact on the lives of children and families. What You’ll Do The House Manager provides leadership, oversight, case management, and service coordination while ensuring a safe, structured, and therapeutic residential environment. Residential Operations & Leadership Supervise residential staff and daily schedules. Oversee the day-to-day operations of the home. Coordinate staffing needs and schedule coverage. Review and sign required program documentation. Ensure compliance with program standards, policies, and regulations. Participate in program inspections and quality reviews. Youth Advocacy & Case Management Compile and maintain information and documentation related to youth services. Serve as an advocate for youth and families. Coordinate services and referrals for specialized treatment and community supports. Monitor authorization status and service eligibility. Conduct school, home, community, and ancillary visits. Schedule and attend medical and specialty appointments as needed. Treatment Team Collaboration Participate in service coordination under the supervision of the Program Director. Work closely with therapists, youth, families, guardians, and multidisciplinary team members. Contribute non-clinical recommendations to treatment planning and service development. Participate in treatment conferences, Child Family Team meetings, educational planning meetings, and emergency review meetings. Attend house rounds, clinical rounds, case management meetings, and treatment team discussions. Family Engagement & Support Arrange and participate in family orientations. Provide family psychoeducational activities consistent with treatment and discharge plans. Maintain regular communication with families and guardians. Help coordinate services that support long-term success and positive outcomes. Documentation & Compliance Maintain youth records and oversee file management. Document weekly contacts with youth and families. Complete case-management documentation accurately and on time. Prepare treatment-team correspondence, meeting invitations, and plan dissemination. Document service coordination, referrals, and linkage activities in clear and concise language. Ensure records remain organized, complete, and audit ready. The Ideal House Manager Compassionate Nurturing and Supportive Intrinsically Motivated Non-Judgmental Organized and Detail-Oriented Strong Communicator Team-Oriented Passionate About Helping Youth and Families Eager to Learn and Grow QualificationsEducation & Experience One of the following is required: Bachelor's Degree with a minimum of three years of supervisory experience and relevant experience supporting individuals with intellectual and developmental disabilities; or Unlicensed Master's level practitioner with a minimum of one year of relevant experience. Preferred Qualifications Experience working with youth with intellectual and developmental disabilities. Supervisory experience leading direct care or paraprofessional staff. Experience working within a multidisciplinary treatment team. Experience collaborating with clinicians, therapists, schools, and community partners. Core Competencies Respect, cooperation, professionalism, and tact. Empathy and compassion toward youth and families. Strong organizational and time-management skills. Effective verbal and written communication skills. Strong documentation and reporting abilities. Relationship-building and engagement skills. Observation and assessment skills. Understanding of trauma-informed care approaches. Familiarity with Sanctuary, Nurtured Heart, and Six Core Strategies models. Schedule Full-Time Position Schedule to be discussed during the interview process based on program needs and operational requirements. Location: Lumberton, NJ About Our Organization Crossroads Programs, Inc. is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc. Crossroads Programs is a nonprofit behavioral health organization with more than 40 years of experience providing residential treatment opportunities and therapeutic services for youth and families. Our mission is rooted in creating safe, supportive environments where young people can develop the skills and confidence necessary for long-term success. "Creating a Better Tomorrow... Today" Equal Opportunity Employer Apis Services, Inc., Inperium Inc., and its affiliates provide equal employment opportunities for all employees and applicants in compliance with all applicable federal, state, and local laws and regulations. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, pregnancy, veteran status, veteran status, or any other status protected by law. Crossroads Programs is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive workforce. #J-18808-Ljbffr Crossroads Programs, Inc