Banquet Server

Banquet Server

Palos Verdes Golf Club is a private club located in the middle of an 800-acre parkland preserve overlooking Santa Monica Bay with ocean views visible from several holes. Established in 1924, the golf course has long been referred to as "a hidden gem" and the clubhouse is a designated historical building by the Palos Verdes Historical Society.

Benefits include 401k with club match, paid sick leave, employee discounts, opportunity to apply for the club's scholarship program, great location, and great people.

Essential duties include approaching all interaction with members, guests, and colleagues in a courteous, service-oriented manner; remaining attentive, friendly, helpful, courteous, and respectful to members, guests, managers, and fellow employees at all times; promptly greeting guests as they are seated and bringing bread and butter to the table (ice water as requested or required); memorizing all menu items and ingredients for each event, prior to each event; memorizing all beverages offered for each event, including all wines and their descriptions, prior to each event; maintaining awareness of all table and position numbers; taking orders when necessary; promptly delivering food and beverages to guests from service area, kitchen, and bar as required or requested; ensuring guests' food and beverage items are all accounted for as they receive them, including special orders; pouring and refilling wine, champagne, coffee, water, and/or other beverages served before, during, and after the meal; removing used tableware between courses and providing tableware for next course as needed; crumbing assigned tables after entrees are cleared and between courses as needed; clearing tables after guests; taking tableware to dish room and placing silverware, dishes, glassware, etc. in appropriate areas for washing; responding appropriately and politely to guest requests and communicating guest requests to management when necessary; remaining on the floor at all times and in assigned station when not performing tasks in service area; completing daily opening and closing duties and cleaning according to established side work; performing pre-event and post-event duties as assigned, including physical setup of event; setting up and breaking down tabletops according to floor plan/BEO or as directed; keeping all work areas and server stations clean and properly stocked; communicating with co-workers and management throughout event to ensure efficiency of service; assisting fellow employees as needed throughout the shift; communicating all guests' feedback promptly to management; ensuring overall guest satisfaction; attending pre-shift meetings, trainings, and all staff meetings as required/requested; following all established club and departmental policies, procedures, standards, systems, controls, and objectives; and performing other duties as assigned by a manager.

Qualifications and skills include fluency in English language; English/Spanish bilingual ability a plus; excellent member and guest-relation communication skills; dynamic outgoing personality; articulate, friendly, punctual, and proactive; comfortable working with a team in a fast-paced environment; high level of client services, professionalism, and attention to detail; problem solving, reasoning, and "thinking out of the box"; ability to apply common sense understanding to better serve our internal and external guests' needs; ability to demonstrate proper banquet food and wine service; knowledge of wines/wine regions; ability to handle guest complaints and disputes and resolve them to satisfactory results; ability to work holidays and all shifts according to your availability provided at the time of hire.

Experience and education include minimum one year of banquet server and/or food service experience in an upscale banquet or restaurant environment; country club experience preferred; high school diploma or equivalent; basic knowledge of food and beverage operations; at least 19 years of age to serve alcohol; 21 years of age to pour alcohol; Serv-Safe certified; RBS certified; CPR certified a plus.