Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a healthcare team in Wisconsin in a Contract to permanent capacity. This position focuses on supporting patients with account-related questions, payment arrangements, and insurance follow-up while delivering compassionate, detail-oriented service. The ideal candidate is comfortable handling financial conversations, coordinating with external parties, and maintaining accuracy in a fast-paced medical office environment.

Responsibilities:
• Assist patients through phone and written communication regarding billing questions, account balances, and available payment options.
• Develop and provide cost estimates for surgical services so patients have a clear understanding of expected expenses.
• Arrange structured payment solutions for patients and document agreed terms accurately.
• Accept and apply patient credit card payments while ensuring proper processing and recordkeeping.
• Coordinate with legal representatives to help resolve outstanding patient account matters.
• Examine delinquency reports each month to identify overdue balances and determine appropriate next steps.
• Forward qualifying past-due accounts to collections in accordance with established guidelines.
• Review bankruptcy notifications and update account handling based on applicable procedures.
• Contact insurance carriers to clarify coverage, claims status, and reimbursement details.• Ability to collaborate effectively with colleagues and contribute positively within a team-based setting.
• Foundational understanding of insurance plans, payer agreements, claim workflows, and payment practices, including government and commercial coverage.
• Working knowledge of medical office operations, common healthcare terminology, and standard abbreviations.
• Strong verbal and written communication skills with the ability to interact clearly and professionally with patients, providers, and staff.
• Demonstrated customer service skills with a respectful and solutions-focused approach.
• Familiarity with basic medical terminology and healthcare billing concepts, including Medicare-related processes.
• Ability to follow organizational, regulatory, and departmental standards while handling sensitive financial information.