Senior Case Manager (Charlottesville)

Job Description

Job Description

Responsibilities:

The Senior Case Manager is responsible for assisting Workforce Innovation and Opportunity Act (WIOA) participants in developing an individualized training plan by incorporating assessment results and Labor Market Information. Identify barriers the participant may have and develop a plan on how to overcome those barriers. Assist the participant in enrolling in training, tracking their progress, and providing supportive services as needed. Train and coach other case managers in best practices. Work with program supervisors to approve, process and track program expenditures.

• Maintain comprehensive client files.
• Determine eligibility for all interested adults, dislocated workers, and youth.
• Provide all clients job search assistance and plan for transition to unsubsidized employment.
• Provide individual case management, standardized assessment as well as guidance and counseling for clients. Complete follow-up reports.
• Develop with the client a service strategy which includes goals and the client.
• Ensure that each client obtains the training and education appropriate for success.
• Develop strong business contacts within communities served. Contact employers and develop plans to employ and train clients.
• Accurately determine cost for training, work experience, and/or supportive services.
• Submit all necessary forms, bills, invoices, and other paperwork.
• Train and mentor new case manager staff.
• Run and distribute weekly reports to all case managers.
• Provide support in financial tracking of WIOA programs.
• Perform other duties as assigned.

Competencies

• Analytical Skills – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Change Management – Builds commitment and overcomes resistance. Communicates change effectively. Develops workable implementation plans. Monitors transition and evaluates results. Prepares and supports those affected by change.
• Initiative – Asks for help when needed. Looks for and takes advantages of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Undertakes self-development activities. Volunteers readily.
• Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses times efficiently. Works in an organized manner.  

Position Requirements:

Education/Training:

• College degree preferred but a combination of work experience and education may be considered a substitute for educational preference.
• Good written and verbal communication skills.
• Strong digital skills including Microsoft Office Suite, cloud-based computing, and online data-tracking systems.
• Strong organizational and team-training skills.

Physical Demands:

• Ability to stand and move around for extended periods. Ability to climb, talk, hear, stoop, kneel, crouch, reach, handle, carry, push, pull, and lift objects up to 50 pounds.

Working Conditions:

• Office environment with occasional travel (including use of personal car) and variable work schedule.

What We Offer:
In addition to pay and benefits, you will receive valuable training and experience. Best of all, when you come to work, you’ll know that your efforts make a meaningful difference in countless lives and communities. 

Join the Goodwill team and you will find more than a job…You will find a career with a cause!
To learn more about our company and team, please visit our website:
Rappahannock Goodwill Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
At Rappahannock Goodwill Industries, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our team and the communities we serve. We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.

Actual compensation will be determined based on candidate’s’ qualifications, relevant experience, skills, education, certifications, and internal equity.