Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2017 and has grown into a strong team of 12 across two locations. We’ve built a high-performing environment focused on growth, opportunity, and long-term success. I was drawn to the agency opportunity by the ability to grow, compete, and create both financial success and freedom. That mindset continues to drive how we operate and develop our team.

I attended LSU and am married with two kids. Outside of work, we enjoy hunting, fishing, and golfing, and staying active as a family. We stay very involved in the community and take pride in giving back and staying connected locally.

For our team, we offer PTO, a 401(k), health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is driven, supportive, and team-oriented. We’re looking for someone who is positive, hardworking, and communicates well - someone who brings strong work ethic and drive, and wants to grow as part of a team that values both performance and people.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mitch Hollier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.