Grading Support Field Technician

Job Description

Job Description

Description:

Are you a technology enthusiast looking for an exciting and future-proof job? Would you like to work in an international environment where you can show your creativity and be part of a motivated and successful team?

MiCROTEC is looking for a enthusiast problem solver who loves working in a fast-paced environment with aspirations for a long-term career. Someone who introduces and fosters new innovative ideas, enjoys working with a diverse internal and external customer base and a person who will be an instrumental part of our core MiCROTEC team.

MiCROTEC is always interested in hiring individuals who have a focus on technology and a passion for customer interactions in training and problem solving. We offer a competitive base salary and a comprehensive benefits package as part of our team-oriented work environment.

Job Summary

As a Grading Support Field Technician you will provide technical support of our Lucidyne lumber grading system by assisting customers, engineering teams, and sales staff. This role involves troubleshooting lumber grading issues, training customers, installing/updating software, and collaborating internally to enhance system performance.

Key Responsibilities

Customer Support & Training

• Respond to customer support calls and emails, providing troubleshooting and training.
• Assist customers with grading issues, optimization, trimming, and software interfaces.
• Conduct new customer training (onsite and remote).
• Maintain clear and professional communication with all levels, from operators to executives.

Technical Support & Software Maintenance

• Perform remote upgrades, software installations, and regression testing.
• Troubleshoot software/system issues independently or with engineering teams.
• Assist in evaluating off-grade quality control (QC) packs and system optimization.
• Work with software engineers to relay customer feedback and test new features.

Collaboration & Process Improvement

• Participate in internal team meetings, planning sessions, and customer visits.
• Document support issues and maintain logs using ServiceNow, Asana, Teams, and Slack.
• Assist with research and development (R&D) testing for software engineers.
• Support onsite installations and upgrades.

Skills & Abilities

• Technical proficiency in troubleshooting software and system issues.
• Excellent communications skills - both written and verbal.
• Experience in customer service.
• Ability to install computer programs and navigate a windows environment.
• Driven, self-motivated and able to analyze and diagnose problems independently.
• High degree of problem solving skills and the ability to think on the fly.
• Experience using Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint).
• Experience in lumber grading or an understanding of lumber mill operations highly desired.
• Access to high speed internet.

Education & Experience

• High school diploma or equivalent required; Associate degree in computer science preferred.
• Minimum of two years of related experience required.
• Experience in lumber grading highly desired.

Physical & Travel Requirements

• Ability to work within a lumber mill environment while on-site at our customers facilities.
• Ability to travel domestically and internationally up to 33%, sometimes over weekends.

Location & Hours

This role is onsite at our Corvallis, Oregon location. Some hybrid work is acceptable. Hours are 8am to 5pm, Monday through Friday when not traveling.