Customer Service Associate

At The UPS Store, we go beyond shipping—we help small businesses and individuals thrive. From professional printing and mailbox rentals to notary and packing services, we’re a one-stop shop for essential business support. Position Overview We are hiring Customer Service & Retail Associates who are energetic, detail-oriented, and passionate about helping others. You'll be trained on all store functions including shipping, printing, point-of-sale, and customer service. No prior UPS Store experience is necessary—just a positive attitude and willingness to learn! Key Responsibilities Deliver exceptional customer service to all guests Assist customers with shipping, packing, printing, and copying Use computers and office equipment (copiers, scanners, laminators, etc.) Guide customers through our full range of services (mailboxes, notary, passport photos, etc.) Operate the point-of-sale system accurately for transactions, refunds, and discounts Maintain a clean, organized, and professional store environment Take initiative and learn how to perform opening/closing duties Qualifications Previous retail or customer service experience preferred Strong computer skills and a quick learner Comfortable lifting packages up to 50 lbs Friendly, professional, and dependable High school diploma or equivalent required Notary public certification a plus (but not required) Graphic design or Adobe experience is a bonus Schedule & Pay Store Hours: Mon–Fri: 8 AM – 7 PM Sat: 9 AM – 4 PM Sun: 12 PM – 5 PM Closed on major holidays Pay : $12.00 – $14.00 per hour (based on experience) Why Join Us? Supportive and friendly team Opportunities to learn new skills and grow with the business Make a positive impact in the community Work Location : In person – The UPS Store at 2301 Ellis Rd, Durham, NC #J-18808-Ljbffr