Executive Assistant I - Registrar Office

Executive Assistant I - Registrar's Office

The Executive Assistant I will assist with the day to day administrative and support functions for the Office of the Registrar. The Executive Assistant I will collaborate with other Registrar office personnel to ensure smooth operations and optimal service to students, faculty, and visitors. The environment is fast-paced and student-focused. The schedule may vary depending on office needs during peak enrollment periods.

Essential Duties:

• Greet and provide high-quality customer service experience to all visitors and students by responding to general Registrar Office (RO) questions or by directing them to the appropriate person
• Assist new and continuing students with all RO processes, as well as provide referrals to Admissions, Financial Aid, Bursar, Advising, etc.
• Guide students, faculty, or staff through the RO website and Self-Service features/activities
• Answer telephone calls and direct them to the appropriate person or take a message as required
• Monitor and respond to general office email and voicemail messages or direct them to the appropriate person
• Complete approved student exception requests in Colleague Process in-person transcript requests in Colleague and the National Student Clearinghouse
• Scan required office documents into Perceptive Content
• Send office text messages
• Light website maintenance
• Scan required office documents into Perceptive Content
• Responsible for the distribution of outgoing and incoming office mail
• Submit work order requests on behalf of faculty and staff
• Train and assist in supervision of student employees
• Establish annual goals relevant to job expectations consistent with the goals of the College and Division
• Maintain front office appearance
• Maintain general supplies and office forms
• Provide administrative support to the office
• Contribute to ongoing process improvement and refinement to ensure the optimal customer/student experience
• Other appropriate duties as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• Two (2) years of customer service experience
• Competency in the Microsoft Office Suite
• Ability to work in person 8:00 a.m.- 4:30 p.m. with flexibility which might include opening office as early as 7:30 a.m. or closing the office as late as 6:00 p.m. and occasional evenings/weekends during peak enrollment periods

Preferred Qualifications:

• Associate's degree from an accredited college
• Four (4) years customer service experience in higher education especially a community college setting.
• Experience with Ellucian Colleague, Perceptive Content, Microsoft Outlook and Teams

Desired Competencies:

• Demonstrates ability for punctuality and reliability
• Self-motivated with well-developed organization and planning skills
• Demonstrates sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds, and students with disabilities
• Excellent customer service skills
• Ability to handle complex situations with diplomacy
• Manage projects independently as assigned by supervisor.
• Adaptable, attention to detail, and resilient under pressure
• Demonstrates excellent organizational skills and written/oral communication skills
• Ability to work effectively individually and as a team player with the ability to build effective and collaborative relationships
• Strong interpersonal skills and the ability to communicate effectively with a diverse professional community and student population

Details:

Department: Enrollment & Student Development

Employment: Full-Time

Title/Position: EA 1

Reports to: Registrar

Compensation: $19.74/hour (Grade 17)

Job Category: Staff

Contract Affiliation: SEIU

Benefits: Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options: Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium) Dental Insurance (employer covers 100% of the premium) Vision Insurance NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment! Flexible Spending Accounts and Health Savings Account (employer contributions) Short-Term Disability: Offering 60% of your salary with a max of $500 weekly Life Insurance and AD&D Insurance (employer paid) Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense Pet Insurance Employee Assistance Plan for employees, spouse and dependents Tuition Waiver for employees, spouse and dependents Tuition Reimbursement Free parking 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days. Retirement: As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

Cincinnati State is an E-Verify employer: If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S. You'll need to provide original, acceptable documents no photocopiesto complete the I-9 process. A list of acceptable documents can be seen here: USCIS I-9 website

Statement of Commitment: The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth. The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly. The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.