Business Systems Analyst

Genesis10 is currently seeking a Junior Business Systems Analyst for a hybrid position (4 days per week onsite) with a Major Financial Services Firm located in Minneapolis, MN. This is a 12+ month contract opportunity. Compensation: $39-40 per hour, W2, based on qualifications Position Overview: We are seeking a Junior Business Systems Analyst to join our client's Technology Services team. This role supports the organization's enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies, with a focus on a comprehensive voice service solution for financial advisors. Key Responsibilities: Contribute to the overall success of the voice services offering by providing a superior customer service experience and support throughout the onboarding process Collect and document business and technical requirements to set up voice services for field offices Serve as a primary contact for customers onboarding to voice services and act as an escalation point for customer service issues when necessary Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation Primary Requirements: 2-5+ years of relevant experience Enjoys helping others and meeting customer expectations Ability to work effectively with a range of resources, both onshore and offshore Resourceful and committed to providing solutions to business needs Superior written and verbal communication skills Strong organizational skills with the ability to manage priorities and meet deadlines This is a hybrid role requiring 4 days per week onsite at the Minneapolis headquarters Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.