Night Auditor - Part Time
Zermatt Resort
- # Description**NIGHT AUDITOR**# Job DescriptionThe Night Auditor coordinates all night-time front desk and night audit functions. Responsible for reconciling resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis. In addition, this individual plays a significant role in creating an inspiring hospitality experience for guests.# Responsibilities* Conducts check-in process on arrival and check-out process on departure* Responsible for the daily inventory of retail items* Prepares daily reports and distributes timely* Assists with confirming monthly commissions* Ensures front office is stocked appropriately for the next business day* Clean/sanitize guestroom keys to ensure highest standards of cleanliness* Manage deposits based upon the standards of procedures* Confirms all wake up calls are scheduled as requested by the guest* Walks front office zones and mechanical rooms* Pulls Medallia data and researches to assist in responding to guest reviews* Prepares and audits all daily postings and transmittals of the property revenue* Main liaison for guest requests and questions* Able to handle emergency response based upon Resort procedures* Familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests* Accurately inputs engineering and housekeeping requests into HotSOS* Familiar with all Resort amenities, facilities and local attractions* Prepare arrival report, research and update guest information I.E. special requests/return guest information* Manage cancellation and no-show process* Prepares back up procedures* Finishes night audit checklist by end of shift* Additional responsibilities as assigned by Front Office Manager, Director of Rooms or General Manager## Qualifications# Qualification* High School Diploma or equivalent certification* Hotel experience preferred* A strong command of both written and spoken English is required* High computer literacy* Positive, empathetic demeanor* Dependable and detail oriented*The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.****\\* Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) \\****
- J-18808-Ljbffr Zermatt Resort
Vacancy posted 4 days ago
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