Ecommerce Operations Specialist

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment. Key Responsibilities Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles Tracking and shipping of all internal gifting or sample shipments Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures. Communication with 3PL for orders and returns Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets Requirements Experience with Amazon, Wayfair, Walmart or other eCommerce retailers Proficient in Microsoft Excel V-lookups 2-3 years of experience in customer support/experience Strong analytical skills The ability to be resourceful, highly organized, and a creative problem solver Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers #J-18808-Ljbffr