Product Manager

Description:

Hybrid 3 days onsite or remote in Chicago, IL

Our client seeks a Product Manager to lead the Card Delivery Platform (CDS) stack with a focus on efficiency, stability, and operational excellence. The role oversees daily platform operations for physical credit card issuance at scale, improving platform stability and quality of service. The Product Manager will drive Run the Engine and Run the Business activities, maintain a vulnerability-free and well-managed platform, and adhere to core operating principles. The role will also partner with the Graffiti Platform team to plan and execute migration of CDS BAU traffic to Graffiti 2.0 and operationally prepare for CDS end of life in 2026. This is a 6-month contract with a hybrid preference in Chicago, or remote with adherence to standard EST hours.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $44.00/hr. w2

Responsibilities:

• Lead daily operations of the Card Delivery Platform to support large-scale physical card issuance.
• Own Run the Engine and Run the Business activities to ensure platform health and service quality.
• Maintain a vulnerability-free, well-managed platform aligned to core operating principles.
• Drive improvements in platform stability, efficiency, and customer experience outcomes.
• Partner with the Graffiti Platform team to plan and migrate CDS BAU traffic to Graffiti 2.0.
• Operationally prepare for CDS end of life in 2026, including risk mitigation and readiness plans.
• Monitor performance, incident trends, and SLAs, and implement corrective actions.
• Coordinate with cross-functional stakeholders and vendors to resolve issues promptly.

Experience Requirements:

• Proven product management experience supporting mission-critical platform operations.
• Background in payments, card issuance, or similar high-volume fulfillment platforms.
• Experience with run-the-engine and run-the-business operational frameworks.
• Track record improving platform stability, reliability, and service quality.
• Experience driving platform migrations and end-of-life transitions.
• Strong stakeholder management and vendor coordination skills.
• Familiarity with vulnerability management and operational risk controls.