NOC / SOC Analyst

Job Description

Job Description

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Position: NOC / SOC Analyst
Location: Fort Meade, Maryland

• Work schedule:
  • Sunday Thursday: 5AM 3PM
  • The first 4 weeks on the job will be onboarding and training. The schedule will be 8AM 4PM

Must haves:

• Active Top Secret Clearance
• Active IAT level 2 or IAT level 3 certification
• 2-8 years of experience

Role Overview
This position requires providing in-depth knowledge and recommendations on potential impacts and routing options to restore key resources. A successful candidate will understand the physical layer of the information network and support the mission to provide, operate, and assure command and control, information-sharing capabilities, and a globally accessible enterprise information infrastructure. This role involves working in a Network Operations Center (NOC) environment or as a Watch Officer.

Key Responsibilities

• Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
• Track current outages impacting the network, such as fiber cuts, equipment failures, or facility outages.
• Maintain knowledge of the status and restoration process for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
• Provide timely reporting for all reportable outages through published reports to senior leaders.
• Understand trouble tickets as they are received and report the problem to the appropriate teams.
• Create network topologies and architecture diagrams as needed.

Required Qualifications: must be eligible to obtain/maintain DOD Top Secret
Education and Experience:

• Master's degree with 2 years of experience.
• Or, Bachelor's degree with 4 years of experience.
• Or, Associate's degree with 6 years of experience.
• Or, 8 years of experience in lieu of a degree.

Technical Skills:

• Experience in a NOC environment or as a Watch Officer; a telecommunications or satellite background is also applicable.
• Basic networking experience to understand and report on issues like fiber cuts, equipment failures, and facility outages.
• Experience with any ticketing system, such as Global Ticket Management System (GTMS) Remedy.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint.
• Experience with applications like World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).

Professional Skills:

• Effective oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Must be flexible, dependable, and able to multi-task with shifting priorities.

Preferred Qualifications

• Possession of a current DoD 8750 certification at IAT level II, such as Security CE.
• Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
• Familiarity with ITIL v3 framework.
• Experience briefing senior leaders.
• Demonstrated experience providing excellent customer service

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